Job Description

Responsibilities:

• Work order management on specific client portals. Receiving, triaging, and closing service requests as needed
• Coordinate with internal teams to ensure timely completion of work
• Monitoring the status of open work order daily
• Resolve scheduling and invoicing issues to prevent delays
• Complete all necessary documentation to generate accurat einvoices
• Upload invoices to various third-party billing platforms acrrosing to specific client protocols.
• Ensure all billing aligns with contracted rates, labor hours, and material.
• Prepare reporting documents as needed for the client and/or the internal team
• Assist with any other data entry, reporting, and administrative tasks to support portal-billed clients.

Qualifications:

• Minimum 1-year experience in an offer environment performing data entry or other computer-based work required; prior experience with accounts payable/receivable or transaction-based services preferred
• Experience with third-party portal billing preferred
• Proficient Excel/Google Sheets experience
• Good judgment, strong decision-making, and problem-solving skills
• Knowledge of transaction-based services
• Communicate articulately and efficiently in both written and verbal forms
• Highly organized with strong attention to detail
• Accounting knowledge
• Strong communication and interpersonal skills
• Strong attention to detail and high level of accuracy
• Ability to maintain a high level of confidentiality and professionalism
• Excellent organizational skills
• Be able to work as a team and independently
• Must be willing to work night shift schedules (US hours) and during PH Holidays.
• Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH).