Turf Tank

Bilingual Technical Support Specialist

Turf Tank  •  Marietta, GA (Hybrid)  •  4 days ago
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Job Description

Who is Turf Tank?

Turf Tank has revolutionized the line-marking industry with the world’s first autonomous line-marking robot for sports fields. From parks and recreation departments and high schools to major colleges and professional teams, our technology helps facilities worldwide save time and money painting their fields.

If you value teamwork, accountability, and a fast-paced environment where people take ownership and get things done, you’ll fit right in.

Why join Turf Tank?

Global Impact
Be a part of a company shaping the future of turf management worldwide.

Growth Opportunities
We're growing fast—and so are the opportunities within our team.

Amazing Culture
Entrepreneurial, collaborative, fun, and driven. We move fast and win as a team!

About the Role

We’re looking for a Robot Support Specialist to provide frontline customer support. This role focuses on troubleshooting hardware and software, guiding users through issues, and ensuring customers stay up and running.

You’ll play a key role in keeping operations running smoothly by resolving problems quickly, communicating clearly, and maintaining accurate records of support activity.

What You'll Do

  • respond to customer requests for operational and technical support across phone, chat, email, and video
  • troubleshoot robot and software issues in real time and guide users through solutions
  • create and update support tickets to accurately document issues and resolutions
  • maintain and update customer records as needed
  • support tracking and reporting of support analytics
  • identify gaps in tools, resources, or processes that impact support effectiveness
  • communicate issues that impact customer experience, resolution time, or product performance

What You Bring

  • strong problem-solving skills and attention to detail
  • ability to work across multiple systems and tools at the same time (Google + Microsoft environments)
  • clear and effective communication skills
  • ability to stay organized and manage multiple tasks simultaneously
  • base understanding of software, automation, or mechatronics (or willingness to learn)
  • team-first mindset with a focus on solving problems and supporting customers

What to Expect

  • Full-time role [on-site / hybrid / remote — customize as needed]
  • Fast-paced environment with real-time problem-solving
  • High level of ownership and autonomy in day-to-day work
  • Cross-functional collaboration with Field Ops, Product, and Engineering

Why This Role Matters

This is a high-impact role — you’re the connection between our product and the customer experience.

When you’re successful, customers stay operational, issues get solved faster, and the product continues to improve.

Turf Tank

About Turf Tank

At Turf Tank, we make robots that paint lines on sports fields – it's that simple.

Every field, whether it's at a small local school or a professional stadium, deserves to look its best. That's why we've made our technology accessible to facilities of all sizes through flexible subscriptions.

By automating the time-consuming task of line marking, we free up groundskeepers to focus on what they do best – creating amazing playing surfaces that make athletes and communities proud. At Turf Tank, we're not just selling robots; we're helping create perfect fields, save valuable time, and make every game day look professional.

This commitment to excellence has made us the world's highest-rated autonomous line marking solution, with more than 5,500 customers globally trusting our technology. But we're more than just a robot company; we're a team of people passionate about helping groundskeepers and facility managers do their best work. We understand that maintaining sports fields is challenging, and that's exactly why we created Turf Tank.

What truly sets us apart?

We don't just sell you a robot and wave goodbye. We're here as your partner, with the largest support team in the industry, ready to help whenever you need us. Our subscription model means you get the latest technology without breaking the bank, and we're always just a phone call away with our team of 200+ professionals, including 40+ dedicated support specialists who ensure your success every step of the way

Industry
Architecture & Engineering
Company Size
51-200 employees
Headquarters
Svenstrup, DK
Year Founded
2014
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