Why join us?
We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives
At Tobii Dynavox, you can grow your career within a dynamic, global companythat has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.
As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.
What you'll do:
The Technical Support Rep is responsible for handling incoming calls, emails and chat requests received via direct contact or Tech Support line. Must assist both English and Spanish speaking customers.
Shift Hours: Monday-Friday 12:30pm-9:00pm EST
As a Bilingual Technical Support Representative, you will be responsible for:
Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
Provide callers with training and troubleshooting support to address problems or concerns
Respond to email messages and chat requests and work with customers to resolve issues
Document all calls and interactions including emails and chat requests in the Call Center database
Arrange for product repairs when necessary
Update customer demographic or personal information in the database
Escalate problems/issues to the Supervisor Technical Support when warranted
Perform various other tasks as assigned
Minimum Requirements:
High School diploma
Associate Degree in Information or Computer Science preferred
Previous call center experience a plus
What you'll bring:
Interpersonal skills, oral and written communication skills
Annunciation and effective customer service phone skills
Ability to adapt communication style to better respond and meet the needs of the caller
Must be fluent (verbal and written) in both English and Spanish.
MS Office Word and Outlook
Windows navigation skills
Keyboarding skills
Familiarity with database applications, spreadsheets, relational databases a plus
Win CE operation systems experience preferred
Customer service orientation
Ability to maintain composure during stressful situations
Troubleshooting skills
Detail oriented
Work Environment Requirements:
Able to sit at a desk for a prolonged period of time
Apply today!
We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.
Where we stand:
We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.
Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.
Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled
Tobii Dynavox® is the market leader in assistive technology for communication. Our custom designed communication aids & corresponding support system enable people with disabilities such as cerebral palsy, ALS, autism, spinal cord injury & aphasia to communicate & live their lives to the fullest.
Our offering ranges from eye-controlled communication aids for speech generation to tools for the special education classroom. We empower people with disabilities to do what they once did, or never thought possible, such as expressing themselves in a voice of their own or developing literacy skills. We call this Power to be You, and it explains our belief that every individual has the right to live their life to the fullest, communicate, and live a more independent life. This makes a major impact on the people using our technology and those around them. It also benefits entire communities, healthcare systems & society at large.
With integrated solutions featuring hardware, software, clinically developed language systems, training, and dedicated support, Tobii Dynavox stands out as a truly global, full solution provider in the assistive technology for communication market. There is an enormous unmet need for such products. Globally, around 50 million individuals need communication aids to communicate and interact effectively, while only about 2 million are diagnosed with this need every year. Furthermore, a subset of only about 2%, or 40,000, of those diagnosed are actually served every year due to low awareness, poor implementation support & lack of funding infrastructure — even in some of the most well-developed countries.
We leverage a global distribution network and an extensive funding support system to enable as many as possible to benefit from our communication solutions. Headquartered in Stockholm, Sweden, Tobii Dynavox employs around 500 people and covers a global market with offices in the US, the UK, Germany, China, Norway with reselling partners in 60+ markets.
