The Staff Pad has partnered with a reputed and
leading provider of property technology solutions, and we're looking for
motivated, articulate, and customer-focused individuals to join their service
center team as Technical Client Support Representatives in Houston, TX.

For 45+ years, the organization has delivered
innovative technology solutions and exceptional support to hotels, resorts,
multifamily communities, and master-planned properties.

Schedule: Full-Time | Non-Exempt | Flexible shift
opportunities including weekday & weekends

What You'll Do

As a Technical Client Support Representative, you'll
be the trusted first point of contact for customers needing technical
assistance. You'll be trained on the tools and troubleshooting steps you need —
your job is to bring great communication, patience, and a genuine desire to
help.

In this role, you will:

• 
  Provide
  technical support to internal and external customers.
• 
  Deliver
  exceptional support via phone, email, and web-based channels
• 
  Take
  ownership of customer issues from first contact through resolution
• 
  Learn
  to troubleshoot hardware, software, streaming, and connectivity issues
  (full training provided)
• 
  Apply
  active listening and critical thinking to help identify effective
  solutions
• 
  Guide
  customers through solutions with patience and professionalism
• 
  Document
  customer interactions and resolutions accurately within ticketing systems
• 
  Keep
  customers informed with timely updates on ticket status
• 
  Escalate
  issues appropriately when needed, with support from experienced teammates
• 
  Collaborate
  with your team to keep strengthen your technical skills and service
  quality
• 
  Help
  create positive customer experiences, even in high-pressure situations

What We Are Looking For

Qualifications:

• 
  1-2
  years of customer-facing experience (call center, retail, hospitality,
  food service, or similar)
• 
  Bilingual
  (English & Spanish) required
• 
  Basic
  computer proficiency (navigating multiple applications/systems at once)
• 
  Ability
  to multitask, manage time effectively, and work both independently and as
  part of a team
• 
  Prior
  exposure to technical support or troubleshooting is a plus, but not
  required
• 
  Familiarity
  with media and entertainment technology (commercial TVs, streaming
  devices, set-top boxes, cable/satellite systems) is a bonus, not a
  requirement

Additional Skills & Attributes

• 
  Strong communication and customer
  service skills
• 
  Positive, reliable, hardworking attitude
• 
  Willingness to learn new technology, remain
  coachable and adapt
• 
  Genuine
  interest in growing a long-term career in technology support
• 
  Ability to work collaboratively with
  others

Schedule and Attendance Expectations

• 
  Strong
  attendance and punctuality are essential in this 24/7 call center role
• 
  Employees
  are expected to remain available and complete scheduled shifts
• 
  Holiday,
  weekend, weather-related, and rotating shifts may be required
• 
  Overtime
  may be required based on business needs

What You Can Expect

In this role, employees are supported through a
workplace culture centered on training, professional growth, collaboration, and
overall well-being — a great launchpad into a tech career.

Perks & Benefits Include:

• 
  Competitive
  hourly pay
• 
  Opportunity
  for additional pay increases (up to $2/hour after 90 days based on
  performance)
• 
  Medical,
  Dental, Vision, Life Insurance, and Short & Long-Term Disability
• 
  401(k)
  with employer match
• 
  Paid
  time off + 9 company-paid holidays
• 
  Stocked
  breakroom with snacks and beverages
• 
  Discounted
  gym memberships through health providers
• 
  Structured
  training and career growth opportunities within a stable and innovative
  technology company

In this role, you're not just answering support
calls — you're building a career in technology while helping deliver the
experiences people rely on every day.

If you’re dependable, customer-focused, eager to
learn, and ready to grow your career in technology, we’d love to hear from you!