WHO WE ARE
When it comes to health, we’re always looking for ways
to push for better. It’s why we were founded in the first place. In 1957, our
founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health
by forgoing her own medicine to pay for her sick daughter’s prescription. He
knew there had to be a better way. So, he introduced North America’s first
prepaid drug plan, and GreenShield was born as a non-profit with a mission
to support better health for all Canadians.
We aren’t just a health and benefits company. We’re
the only non-profit social enterprise that brings worlds of coverage and
care together, all in one place.
We’re noble challengers, purposefully building a better
way and we need the best people to help us create a more holistic approach that
takes care of the mind and body.
Our mission is to create better health for all
Canadians, and we know that starts with our employees.
THE
ROLE IN A NUTSHELL
Base Salary: CAD $74,269.00 - 109,341.00
LOCATION
Toronto or Windsor or Montreal
WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
THE ROLE IN A NUTSHELL
As a Specialiston the Enterprise Business Partner and Problem Resolution team, you will be a key contributor todriving operational excellence and ensuring consistent, high quality customer experience. You will collaborate across departments to resolve operational challenges, support strategic objectives and contribute to continuous improvement efforts that alight with GreenShield’s corporate strategy and vision.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and can translate data into actionable insights. You will be a connector, a collaborator, and a change agent.
Lead and coordinate cross functional problem-solvingefforts to address operational challenges
Conduct structured root cause analysis (eg,5 Whys, Fishbone diagrams, journey mapping) and work with cross functional team to uncover issues and process inefficiencies
Develop and implement corrective actions, ensuring quality and sustainability of solutions
Document findings and provide clear, concise updates to senior leadership, including summaries of root cause analysis and action plans
Act as a SME across a variety of operational scenarios, offering analytical and strategic support
Define and monitor KPIs toassessoperational health and performance
Key contributor instreamlined stakeholder communication process, risk monitoring, and status reporting
Represent the business partnership team, promoting its value and impact across the organization
Contributeto portfolio reviews and dashboard development to support transparency and decision making
Champion continuous improvement by proactively identifying friction points and operational risks
Ensure alignment across teams through streamlined communication and shared understanding of goals
Collaborate with program managers, project sponsors, and IT teams to define scope and execute implementation plans
WHO WE'RE LOOKING FOR
We are looking for a highly analytical and collaborative professional who can navigate complexity, drive results, and build strong relationships across the organization. You should be comfortable working in a fast-paced environment, managing multiple priorities, and translating operational challenges into actionable solutions.
Post secondary education in Business Administration, mathematics or related field
Minimum of 5 years’ experience in analytical roles, project coordination, or operational support
Proven ability to conduct root cause analysis and apply methodologies such as 5 Whys, fishbone diagrams, and journey mapping
Strong analytical skills with experience in data interpretation, visualization, performance measurement
Excellent organizational and time management skills with the ability to prioritize effectively in a dynamic environment
Strong collaboration and stakeholder management skills with the ability to influence and lead cross functional teams
Exceptional communication skill both written and verbal with the ability to tailor messaging to different audiences
Resilient and adaptable, with a proactive mindset and comfortable navigating ambiguity and change
Proficiency with Microsoft Office toolsProject, Word, Excel, and PowerPoint
Bilingualism (French/English)
NICE TO HAVE
Experience in group benefits, insurance or health related industries.
Professional certifications such as ASA, CPA, PMP, PgMP
THE CULTURE
We believe a career should be meaningful. Not just a
means to earn a living. Our culture is one where everyone's voice is heard and
valued. Because that’s what it takes
to create better health for all. We dare to challenge the status quo. And we’re
driven by people who have challenged theirs. We believe that your
workplace should empower you to be the best version of yourself. That’s why we provide a
place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are
critical to our overall success. Inclusivity makes us a stronger, smarter and
more informed organization. Being intentionally inclusive of diverse
backgrounds, perspectives and experiences will enhance our company culture to
positively impact how we support our communities. A career at GreenShield isn’t just about personal
achievements, it's about making a
difference together.
Here’s to Better Health for All!
A
FEW MORE DETAILS
Proficiency in English is required
for this position. As part of this role, you will be required to communicate
with colleagues or customers who use English as their primary language. By requiring English proficiency for this
position, we aim to ensure that our employees can excel in their roles,
collaborate, and communicate effectively, and contribute to the success of our
organization.
GS supports diversity, equity and
inclusion in our teams and communities, and we value the unique contributions
made by all. Even if your experience doesn’t align perfectly to every
requirement, we invite you to apply. We encourage applications from
all candidates and will accommodate needs under human rights legislation
throughout all stages of the recruitment and selection process. Please let us
know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to
accommodation will be addressed confidentially.
Providing this information gives
GS consent to use your personal information to assess your suitability for
specific positions, future opportunities or for your personnel file. Your
résumé will be held in strict confidence and will be viewed only by the
Organization. Information may be stored outside of Canada and could be used for
aggregate statistical purposes (which uses no personal identification).
AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
As Canada’s only national non-profit health and benefits company, GreenShield believes health care is a right, not a privilege. We’re dedicated to improving health outcomes, driving systemic change, and building a future where every Canadian can reach their full health and well-being potential.
We are revolutionizing the health and benefits experience with coverage and care in one place. Through our unique integrated ‘payer-provider (‘payvider’) model, offering insurance, administering benefits and paying claims as a ‘payer’ while offering health services such as mental health, pharmacy, telemedicine and chronic disease management as a ‘provider’.
We champion Better Health for All. As a non-profit social enterprise, we reinvest our excess earnings to directly support underserved communities through scalable GreenShield Cares initiatives that deliver real change. Through GreenShield Cares, we've committed $75 million to improve the health of over one million Canadians by the end of 2025.
GreenShield is proud to be recognized as one of Canada's Most Admired Corporate Cultures, a leading Imagine Canada Caring Company, and named on Fortune’s Change the World list.
