Job Description

Job description: Please read entire description for hours and bilingual requirements

About the Role

As a member of the Clinical Team, you will be responsible for supporting the Icon Orthopedic PA or NP in the execution of a patient’s treatment plan. This will involve both direct patient contact via text/email/phone as well as administrative task completion in multiple digital platforms. You will become the right hand person of the Clinician and a trusted advocate for the patient.

Responsibilities

• Build trust with patients with an empathetic attitude and working knowledge of healthcare
• Communicate and collaborate with external office staff as well as other members of the Icon clinical team
• Prioritize the patient experience navigating their MSK care journey with unparalleled customer service
• Complete tasks as directed by clinician in a fast paced environment

You May Be The Ideal Candidate if You Have...

• At least 3 years of customer service in a healthcare setting
• Ability to use multiple digital tools for record keeping and patient care directives
• Excellent interpersonal skills and ability to engage patients
• Ability to effectively communicate with other members of the Icon Team
• Hard-working, flexible and able to handle the pressure of a fast-paced quickly evolving environment
• Minimum 1 year of experience working in a fully remote or hybrid environment
• Ability to problem solve independently and “think on your feet” as needs arise
• MUST BE BILINGUAL ENGLISH/SPANISH
• Several openings in both EST and CST

Full benefits package on hire

Fully Remote

Salary 52k per year

Job Type: Full-time

Pay: $52,000.00 per year

Benefits

• 401k
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Language:

• Spanish and English (Required)

Work Location: Remote

Important Notice: Protect Yourself from Recruitment Fraud

To ensure you are communicating with a legitimate Icon Health representative, please not

• Verified Communication: All official emails from our team will only come from an @iconhealthco.com email address.
• Live Interviews: We never hire based on text or chat alone. Our multi-stage interview process always involves several live conversations with our team members via phone and/or web conference.
• Your Privacy: We will never ask for sensitive financial information, home office equipment fees, or payment at any point during the hiring process.

If you receive a suspicious request or an email from a different domain claiming to represent Icon Health, please do not engage