Job Description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

The Field Service Coordinator & Technical Support Specialist acts as the operational hub for InnoServ's field service operations. This role is responsible for planning, scheduling, and dispatching field service work using Field Service Management (FSM) software to minimize customer downtime.

What We Offer:

• The salary range for this position is $55,000 to $65,000 plus 10% bonus potential
• Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employment
• FULL flex benefits program
• Company matching RRSP
• Profit Sharing
• 125-year, family-owned and operated company history
• Family culture and advancement opportunities

This position requires full bilingualism (French and English), both spoken and written.

What you would do

Service Coordination & Dispatch

• Manage, log, and prioritize incoming field service requests using FSM software.
• Collaborate closely with Service Managers to balance team workload capacity, schedule technician shifts, and resolve dispatch conflicts.
• Track third-party customer accounts to ensure strict adherence to established SLAs.
• Coordinate the shipping, receiving, and stage-tracking of parts and equipment required for field repairs.

Technical Support & Customer Relations

• Apply hands-on understanding of beverage and chemical equipment repair to diagnose issues and guide field resolution.
• Maintain up-to-date knowledge of InnoServ equipment procedures, industry trends, and technical standards.
• Deliver prompt, professional communication to resolve customer escalations and evaluate overall service satisfaction.

Does this sound like you?

• High School Diploma or equivalent.
• Bilingual both in French and English
• Hands-on knowledge or technical experience with the repair, maintenance, or refurbishment of beverage and chemical equipment.
• Proven ability to multi-task, prioritize urgent tasks, and manage time independently in a fast-paced environment.
• Prior experience operating Field Service Management (FSM) software or ticketing systems.
• Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets, Drive).
• Experience handling third-party vendor relationships or service-level compliance.

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We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talentcanada@gfs.com and use the words “Accommodation Request” in your subject line.