Job Description

About Us:

How many companies can say they’ve been in business for over 180 years?

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location: Toronto, ON

Language Requirement: Proficiency in English is required; Bilingualism (English/French) is a significant asset for covering the Quebec/Montreal market.

What’s the role?

Working in our fast-paced Medical Technology Service team, you will be a key contact for customer service related requests, coordination with our Field teams. You will take their requests by phone or email and collect all necessary information to support them by opening service orders, processing sales orders, or directing them to our technical support team for assistance. You will also support our team of in-house and field service specialists by answering inquiries about parts inventory and logistics, expediting parts orders, and closing completed service orders.

Sound Interesting?

Here’s what you’ll do:

• Promptly answer incoming customer (both external and internal) calls and email inquiries in English and French.
• Open service orders in our CRM system and dispatch to the appropriate In-house or Field Service Specialist based on skills, location, and availability.
• Process service related sales orders.
• Support Service Engineers with parts inventory management.
• Close completed service orders and ensure proper billing takes place.
• Participate in continuous process improvement initiatives.
• Other duties as required.

Do you qualify?

• Previous working experience in customer service, preferably in a technical environment.
• Must have excellent verbal and written communication skills in both English and French.
• Must be highly organized, be able to prioritize and manage time effectively.
• Working knowledge in MS Office applications Word, Excel, Powerpoint, Power BI, etc.
• Experience working in SAP and Customer Relations Management systems would be preferrable.
• Solid communication and interpersonal skills.
• Must be able to work closely with cross-functional teams.
• A post-secondary diploma or degree is required.

Working Environment:

• Standard working hours are typically 40 hours per week Monday – Friday.
• This position will be office-based for first 6-months. Afterwards incumbent will transition to hybrid model.
• Occasional overtime work may be required.
• Must be able to work on shifts between 8am – 7pm EST on a weekly or biweekly rotation basis.
• Ability to work in a multi-cultural business environment.

The annual pay range for this position is $54,000 – $67,000.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RRSP
• Employee Assistance Program
• Paid time off including vacation, personal, and sick days
• The list goes on! 

As part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.

The above is intended to describe the general content and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team:

Jo Anne Mittelman

As part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.