The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in handling complex auto claims and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Senior Auto Claims Specialist to manage and resolve complex and high-severity commercial auto claims while delivering an outstanding customer experience and supporting effective claims cost management.

Reporting to the Sr. Claims Manager, Property & Motor you will handle a portfolio of complex and/or litigated auto claims from coverage analysis through to resolution, while providing technical guidance to colleagues, collaborating closely with underwriting and risk engineering, and contributing to continuous improvement in claims handling practices and customer service. 

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you will do

• Handle a portfolio of complex and/or high-severity commercial auto claims (including bodily injury, property damage, and potential litigation) from first notice of loss through to final resolution.
• Conduct detailed coverage analysis, liability assessment, and damage evaluation in accordance with Zurich’s claims policies, guidelines, and service standards.
• Manage claims reserves, ensuring timely and accurate reserving and adherence to financial and regulatory requirements.
• Lead negotiation and settlement discussions with insureds, brokers, third-party claimants, and legal counsel to achieve fair and efficient outcomes.
• Work closely with internal and external legal counsel, independent adjusters, and other service providers, providing oversight and direction to ensure quality and cost-effective claims handling.
• Provide technical support, coaching, and mentorship to junior claim handlers, sharing best practices and contributing to team capability building.
• Collaborate with underwriting, risk engineering, and other internal stakeholders to share insights, support account reviews, and help drive profitable portfolio management.
• Identify trends, potential fraud indicators, and opportunities for process improvement, and contribute to claims initiatives and projects as required.
• Ensure all claims activities comply with applicable laws, regulations, and Zurich’s internal policies and controls.
• Deliver a high level of customer service, maintaining clear, timely, and empathetic communication with all stakeholders throughout the claims process.

Job Qualifications - What you bring to the table

Required:
• Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area
OR
• Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area
OR
• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area
OR
• High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area
AND
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets and products
• Microsoft Office experience

Preferred:
• Minimum of 3 years previous commercial auto claims handling experience
• Commercial Insurance - AMF licence
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem solving skills
• Professional designations such as CIP/FCIP (or progress toward) are considered a strong asset.
• Fluency in French language
• Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
• We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. 

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 900 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com