Job Description

Bilingual Retail Keyholder - Mandarin or Hindi Preferred (PT) – Wrentham Premium Outlets

Starting at $19.00 to $21.00 per hour, based on experience

Join the Continued Success of Our Thriving ZWILLING Store at Wrentham!

Be part of an established, high-performing team! ZWILLING J.A. Henckels, a global leader in premium kitchenware for nearly 300 years, is growing following the highly successful launch of our Wrentham Premium Outlets location. We are looking for energetic, customer-focused individuals to join our thriving team and provide an exceptional shopping experience for our growing guest base. If you thrive in a fast-paced environment and have a passion for food, cooking, and premium products, we’d love to meet you!

Position Overview

ZWILLING is seeking a Part-Time Retail Keyholder (Bilingual Mandarin or Hindi Preferred) to join our successful and growing retail team. As a Keyholder, you will help lead daily store operations, provide outstanding customer service, and play a key role in maintaining the positive culture and strong momentum of our Wrentham location. Because our store proudly welcomes a diverse community of local shoppers and international visitors, the ability to assist guests in Mandarin or Hindi is highly valued. Take the next step in your retail career adventure with us and help keep bringing the ZWILLING brand to life at our beautiful Wrentham Premium Outlets store!

What You'll Do

• Support store leadership with daily operations and shift management
• Open and close the store while managing POS and cash handling responsibilities
• Partner with the Store Manager on day-to-day business needs
• Process inventory replenishment and maintain stock levels
• Deliver exceptional customer service that drives sales and customer loyalty
• Ensure merchandise is displayed according to company standards
• Conduct product demonstrations and engage customers with our premium brands
• Assist with special events, promotions, and grand opening activities
• Lead by example and help create an exciting, team-oriented environment

Qualifications & Skills

• Language: Professional English required; conversational fluency in Mandarin or Hindi is highly preferred to serve our diverse shopper demographics.
• Positive, customer-first mindset with a strong passion for cooking and food
• Flexible availability (evenings, weekends, and holidays)
• Previous retail sales experience preferred; strong interpersonal and communication skills
• Ability to stand/walk for extended periods, lift 35+ lbs., and safely use a ladder
• Must be legally authorized to work in the United States (no sponsorship available)

Why Join ZWILLING?

• Seven paid sick days per calendar year
• 50% employee discount on ZWILLING products
• Fun and engaging workplace with contests, incentives, and opportunities to earn products
• Medical, dental, and vision benefits for eligible employees
• Growth opportunities with a globally recognized premium brand

About ZWILLING J.A. Henckels:

For nearly 300 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware, and so much more. Tradition, quality, innovation, and craftsmanship are its ingredients for success. Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries. Always looking forward, ZWILLING acquired global heritage brands —Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—to give its customers access to the most exceptional kitchen products.