Job Description

Job Type
Full-time
Description

Location 100% Remote (Targeting El Salvador & LATAM)

Salary $8.00 USD per hour + performance bonus

Status Full-time (40 hours per week | PST Time Zone)

Are you a master of logistics who stays calm when things get chaotic?

CareWorks Health Services is a premier mission-driven US-based home care provider. We are urgently seeking a highly proactive, exceptionally patient, and organized Bilingual Remote Scheduler & Care Coordinator to be the Logistics Master of our operations.

This is a stable, high-impact Remote role for a professional who can manage complex scheduling while maintaining their composure. If you are seeking a legitimate, long-term remote job in El Salvador where your advanced English/Spanish skills and organization directly improve lives, this is your next career move.

The Ideal Candidate: "The Calm in the Storm"

We are looking for a professional who embodies ownership and efficiency:

• Extreme Patience: ou remain calm and composed when handling last-minute caregiver call-outs and unexpected scheduling emergencies.
• Proactive Mindset: You are a strategic planner who anticipates client needs and caregiver gaps 24–48 hours in advance to prevent service interruptions.
• High-Level Organization: You are a master of multitasking, expertly prioritizing urgent tasks to maintain 100% service coverage without losing focus on critical details.

Key Responsibilities: Orchestrating Exceptional Care

As our Scheduler, you are the Command Center of our operations you are the vital link ensuring consistent, high-quality care.

• Strategic Scheduling: Proactively manage the master calendar to ensure 100% service coverage This includes filling open shifts, handling last-minute emergencies, and adjusting daily assignments in real-time.
• Expert Caregiver-Client Matching: Assess client needs and caregiver profiles to create "perfect matches" based on skills, personality, and availability, ensuring long-term satisfaction.
• High-Volume Bilingual Communication: Serve as the primary English/Spanish liaison with clients, families, and caregivers via high-volume phone calls, emails, and SMS.
• Administrative Precision & Documentation: Maintain meticulous, real-time records in G-Suite and Slack, including detailed call notes, shift documentation, and tracking missed clock-ins/outs.
• Creative Conflict Resolution: Navigate scheduling friction points and unexpected scenarios with extreme patience, negotiating "win-win" solutions that maintain high-quality care standards.

What a Typical Day Looks Like (Phone and Computer Focused)

In this role, you are the heartbeat of our daily operations. Your day will consist of:

• Real-Time Logistics: Reviewing daily schedules and problem-solving emergencies, no-shows, or call-offs to ensure every shift is filled.
• Dynamic Communication: Coordinating with clients and caregivers via phone and SMS for shift updates, confirmation, and troubleshooting missed clock-ins/outs.
• Proactive Staffing: Calling active and inactive caregivers to verify availability and maintaining a "ready" talent pool for upcoming needs.
• Administrative Precision: Creating shifts, adding tasks, and documenting detailed call notes from discussions with teams, families, and care providers.
• Relationship Management: Making check-in calls to family members and clients to ensure their needs are met and they are happy with our service.
• Growth Support: Answering incoming and making outbound calls for new service inquiries to help more families receive care.
• Forward Planning: Ending each day by organizing the next day’s appointments and tasks to prevent future scheduling conflicts.

Performance Metrics

We believe in transparency. Your performance will be measured by:

• Successful Matches: Maintaining a 95%+ quality match rate between caregivers and clients.
• Response Time: Covering emergency shifts in less than 1 hour
• Satisfaction Rates: Maintaining 90%+ satisfaction for both clients and caregivers.
• Efficiency: Keeping client cancellation rates at less than 3% per month

Benefits

We offer a stable, reliable remote opportunity with excellent perks:

• Competitive Pay: $8.00 USD per hour (Stable income paid in USD).
• Full-Time Stability: Guaranteed 40 hours per week position.
• On-Call Pay: Additional $12.00/day for on-call coverage.
• Quarterly Bonuses: Performance-based incentives through "The Great Game of Business."
• Tech & Equipment Perks: Earn/get reimbursed for monitors, headsets, laptops, and backup power/UPS
• Time Off: 10 days of PTO + 6 Paid Holidays per year.
• Medical Stipend: Monthly allowance to help cover your local health insurance.

Why This Remote Role is Perfect for El Salvador & LATAM Professionals

• Legitimate Remote Opportunity: Work 100% remotely from El Salvador or anywhere in LATAM for a premier US-based company.
• High-Value Bilingual Talent: We specifically recruit and highly value Spanish–English bilingual talent for this essential Coordination role.
• Career Growth: We offer continuous learning, coaching, and clear career development paths and advancement opportunities.
• Reliable Pay: Enjoy competitive, stable pay in USD with great benefits and a supportive, inclusive team environment.

Apply Today!

If you are a proactive Bilingual Logistics Coordinator looking for a stable, remote career, apply now! Please submit your resume and application in English.

Requirements

• Experience: 1 year of BPO experience (Customer Service or Sales) AND 1 year of scheduling or staffing experience
• Language: Advanced English ( 95%-100% proficiency). Near-native verbal skills are required for US-based phone coordination.
• Software: Working knowledge of G-Suite (Drive, Sheets, Gmail) and Slack
• Technical Setup: * High-speed internet (10-15 Mbps minimum).
  • Noise-canceling headset + 2 monitors.
  • Reliable Backup Power Supply (UPS/Generator) – Required for local power stability.
• Education: Bachelor’s degree preferred, but not required.