Job Description

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward.

• Purpose: Champion equity. Empower ability.
• Vision: An inclusive, barrier-free society for people with disabilities.
• Mission: To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide.

The Opportunity:

The Bilingual Receptionist provides vital support by handling various reception and administrative tasks, while delivering exceptional customer service to the general public, volunteers, staff, service users, and the organization as a whole in both English and French. They serve a vital role as a friendly and welcoming first point of contact for March of Dimes Canada’s National Office. This position supports the organization by managing calendars, coordinating events and meetings, addressing general inquiries, directing issues to the appropriate staff, maintaining communication with vendors, and providing overall support to the Property Operations team.

Responsibilities

• Interact with service users, clients, staff, volunteers, and guests in a professional and positive manner to ensure an excellent first impression of March of Dimes Canada.
• Answer phone calls and greet visitors, providing general information about programs and services, and directing inquiries to the appropriate individuals.
• As a first point of contact for individuals with and resolve issues or complaints, demonstrate professionalism, discretion, and a high degree of confidentiality ensuring a formal hand-off to the appropriate staff member for resolution.
• Maintain the front desk and general office space to ensure a safe, welcoming, and organized environment.
• Assist with general office administration, including processing invoices, managing events, coordinating catering, arranging for facility repairs, and handling other tasks or projects as required.
• Utilize various applications and databases—including Microsoft Word, Excel, Tactic, and other software programs—to input data, maintain records, and generate reports (e.g., staff directories, filing systems, and office equipment records).
• Participate in Occupational Health and Safety meetings, serve as an active member of the Joint Health & Safety Committee (JHSC), Fire Safety Team, and adhere to all March of Dimes Canada policies and procedures.
• Assist the Property Operations team with mail management, including sorting, preparing, and tracking shipments via Canada Post, FedEx, Purolator, and same-day couriers.
• Work in collaboration with the Property department to support all facility maintenance and operational needs as required.
• Provide administrative support to Director of Property as needed.

Qualifications

• High school diploma or equivalent is required; a college diploma or certification in office administration or a related field is preferred.
• Minimum of 3 years of Solid/proven experience and aptitude in a reception, administrative, or customer service role.
• Fluently bilingual with strong verbal and written communication skills in both English and French, and the ability to accurately translate general written information.
• Strong customer service and interpersonal skills with a professional demeanor.
• Proficiency in Microsoft 365 applications (Word, Excel, PowerPoint, Teams, OneNote, OneDrive).
• Strong organizational skills with high attention to detail and a proven ability to maintain a productive workflow.
• High flexibility to adapt to changing demands and balance multiple tasks simultaneously.
• Skilled at taking verbal and written direction and executing assigned tasks independently.

Important Details:

• Salary Range: $45000 per annum
• Benefits: Comprehensive benefits package (subject to organizational eligibility requirements)
• Employment Type: Full-time, Permanent
• Schedule: Monday to Friday, 8:30 AM to 5:00 PM
• Work Location: In-person at the National Office (99 Duncan Mill, Toronto, ON M3B 1Z2)

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re:

• Contributing to our important mission: creating real change for people with disabilities
• Joining a leading national charity with a history of impact and a future full of possibility
• Enjoying industry-leading employment incentives and benefits
• Supported in your professional growth, development, and success
• Included in our empathetic and supportive work culture

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at recruitment@marchofdimes.ca

We value the health & safety of our employees

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.