Job Description

We're looking for a bilingual client experience professional to be the welcoming, steady voice of our law firm. This is more than answering phones — you'll be the person who makes clients feel heard and taken care of, often during some of the most stressful moments of their lives. Previous legal office experience is required.

Key Responsibilities

• Serve as the first point of contact for clients, opposing counsel, courts, judges' chambers, and other callers
• Handle calls involving offers, settlements, and case updates with professionalism and discretion
• De-escalate and support upset, anxious, or frustrated clients with empathy and patience
• Deliver a consistently positive, calm client experience across phone, email, and in-person interactions
• Accurately triage and route calls to the appropriate attorney or paralegal
• Schedule consultations, court calls, and follow-ups Maintain strict confidentiality around case and client information
• Support front-office operations: greeting visitors, managing mail, light administrative tasks

What We're Looking For

• Someone who genuinely enjoys helping people, even under pressure
• A calm, reassuring presence for clients navigating stressful legal matters
• Discretion, reliability, and sound judgment

Requirements

• Bilingual fluency (English/[specify language) — required
• Previous experience in a law firm or legal environment — required
• Proven ability to manage difficult conversations and strong personalities with composure
• Excellent verbal communication and active listening skills
• Strong organizational skills and ability to multitask in a fast-paced environment
• Familiarity with legal terminology, court procedures, and case management software a plus

Benefits

We’re committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:

• 401(k) with Employer Match – Plan for your future with confidence and company support.
• Health, Dental, and Vision Insurance – Comprehensive coverage to keep you and your family healthy.
• Short-Term, Long-Term Disability & Life Insurance – Financial protection for life’s unexpected events.
• Paid Parking – Convenient and covered, so you can focus on your day.
• Generous Paid Time Off – Ample time to rest, recharge, and take care of personal matters.
• Employee Referral Program – Earn rewards for introducing talented individuals to our team.
• Employee Assistance Program (EAP) – Confidential resources for personal and professional support.
• Employee Discount Program – Access to exclusive savings on a variety of products and services.
• Compensation: $26-28/hr