Job Description

Bilingual Pharmacy Customer Care Representative

Village Lane Pharmacy – Colleyville, TX

$22.00/hour | Full-Time | Onsite | Monday–Friday

Turn Great Customer Service Into Meaningful Patient Care

Are you bilingual, energetic, people-focused, and great at solving problems? Do you thrive in a fast-paced environment where communication, accuracy, and a positive attitude matter?

Village Lane Pharmacy is growing — and we want you on our team!

Our Colleyville-based mail-order pharmacy serves patients across 38 states and counting, providing customized therapies in hormone replacement, weight management, wellness, and compounded medications directly to patients' homes.

As a Bilingual Pharmacy Customer Care Representative, you'll be one of the most important connections between our pharmacy and our patients. You'll answer questions, solve problems, coordinate patient needs, and make sure every interaction feels helpful, professional, and personal.

If you're someone who enjoys talking to people, staying busy, multitasking, and making someone's day a little easier, this could be the perfect opportunity for you.

Why You'll Love Working With Us

• $22.00/hour
• Monday–Friday schedule
• No late nights or weekends
• Two weeks of paid onsite training
• Fast-paced, team-oriented environment
• Growing pharmacy with opportunities for advancement
• Meaningful work helping patients across the country
• Comprehensive benefits package
• Tuition reimbursement
• Employee discounts
• 401(k) with company match

Your Schedule

Monday – Friday

7:00 AM – 4:00 PM

Full-Time | Onsite in Colleyville, TX

You'll begin with two weeks of paid onsite training to give you the tools, knowledge, and confidence to succeed.

What You'll Do

Every day is busy, and every patient interaction matters. You'll:

• Answer incoming patient calls, texts, and messages with professionalism and positive energy.
• Assist patients with questions regarding prescriptions, orders, appointments, and pharmacy services.
• Schedule and coordinate patient appointments within the EHR system.
• Help resolve patient concerns and identify the appropriate next steps.
• Route clinical or pharmacy-related questions to the appropriate team member.
• Accurately document patient interactions within our CRM and EHR systems.
• Provide clear, compassionate, and professional communication in both English and Spanish.
• Support administrative and pharmacy operations as needed.
• Deliver the kind of customer experience that makes patients feel heard, valued, and taken care of.

What We're Looking For

We're looking for someone who is friendly, confident, dependable, organized, and comfortable handling a high volume of patient interactions.

Required Qualifications

• Fluent in English and Spanish — spoken and written.
• 1+ year of high-volume call center experience.
• At least 1 year of experience working with CRM or EHR software.
• High school diploma or GED required.
• Strong verbal and written communication skills.
• Excellent attention to detail and organization.
• Ability to multitask and stay composed in a fast-paced environment.
• Strong problem-solving skills and sound judgment.
• Professional, positive, and patient-focused attitude.
• Comfortable learning new technology and systems.
• Must successfully complete a routine criminal background check.

Important: Candidates must have a copy or clear photo of their high school diploma or GED available to submit upon accepting an offer.

About Village Lane Pharmacy

We're not your traditional neighborhood pharmacy.

Village Lane Pharmacy is a growing mail-order pharmacy specializing in customized compounded therapies, including:

• GLP-1 weight management medications
• Hormone replacement therapy (HRT)
• Bioidentical hormone pellets
• Estrogen and progesterone creams
• Customized compounded medications
• Supportive skincare and wellness products
• Additional hormone and wellness therapies

We combine pharmacy expertise with convenience, privacy, and personalized service to help patients access the treatments they need from the comfort of home.

Benefits

Our full-time team members are eligible for:

• Medical, Dental & Vision Insurance
• Short-Term Disability
• Long-Term Disability
• $50,000 Life Insurance Policy
• 401(k) with up to 5% company match
• Paid Time Off with annual increases
• 6 Paid Holidays
• Tuition reimbursement after 6 months of full-time employment
• Employee service discounts for you and one family member
• Professional development and advancement opportunities

Ready to Join a Growing Team?

If you're bilingual, customer-focused, dependable, and ready for a fast-paced role where you can make a real difference, we want to meet you.

Apply today and build your career with Village Lane Pharmacy and SynergenX Health!