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Bilingual Patient Access Specialist - Job Overview
Welcome to a place where your voice is the guiding light for our patients' healthcare journeys. At Legacy Community Health, we cherish the opportunity to make a meaningful impact on community healthcare, one call at a time. As a Bilingual Patient Access Specialist I, you will be the friendly voice that helps patients navigate their healthcare journey with ease and compassion.
• High school graduate or equivalent required. • 1-2 years customer service experience highly preferred. • Clinical office support experience highly preferred. • Customer service oriented. • Pleasant, professional, and articulate phone voice. • Ability to handle multiple incoming callers/patients, tasks and responsibilities. • Strong verbal and written grammar skills. • Accurate keyboard typing, data-entry, and mouse navigation skills. • Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites. • Basic knowledge such as math, alphabetical or numerical filing may also be required. • Patient scheduling experience. • Attends to workstation on time, ready to work, with minimal absenteeism. • Knowledge of medical terminology and/or insurance terminology preferred. • Bilingual English/Spanish strongly preferred with the ability to read, write, interpret and disseminate information in both languages.
As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.
At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:
We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.
We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.
Legacy Community Health is a full-service health care system comprised of over 50 locations in the Texas Gulf Coast region offering primary care, pediatrics, OB/GYN, behavioral health, dental, vision, specialty care, and pharmacy services. For over 40 years, Legacy has been innovating the ways we provide comprehensive, quality health care services to underserved communities. As the largest Federally Qualified Health Center (FQHC) in Texas and a United Way affiliated agency since 1990, Legacy ensures its services and programs are open to all, regardless of the ability to pay—without judgment or exception.
