At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs.
Keystone Patient Access Center
Bilingual Patient Access Representative
Full-Time | Monday-Friday | No weekends or holidays
Keystone Patient Access Center is seeking a motivated individual who is a team player with a strong desire and willingness to learn. If you enjoy helping others and thrive in a fast-paced environment, we encourage you to apply!
The Bilingual Patient Access Representative serves as a vital connection between our Spanish speaking patients and healthcare providers by delivering exceptional customer service and scheduling support. Responsibilities include scheduling appointments through multiple communication channels, including telephone, Solutionreach, and the electronic medical record (EMR) system. Additional duties include rescheduling appointments as needed, processing incoming referrals, assisting with patient communications and mailings, and supporting departmental projects during periods of lower call volume.
Qualifications:
High School Diploma or GED required
Fully fluent in all areas of English/Spanish required
Previous experience in a healthcare setting strongly preferred
Experience using multi-line telephone systems and computer applications
Excellent customer service and communication skills
Strong organizational skills and attention to detail
Ability to multitask and work effectively in a fast-paced office environment
Keystone Health is an Equal Opportunity Employer
Keystone Health is a public, non-profit organization employing more than 600 caring and compassionate physicians, nurses and staff members who provide quality health care to individuals and families with and without health insurance.
Co-founded in 1986 by Joanne Cochran, president/CEO, Keystone Health operates as a network of primary care sites – Keystone Family Medicine, Keystone Behavioral Health, Keystone Internal Medicine, Keystone Dental Care, Keystone Women’s Care, Keystone Pediatrics, and Keystone Urgent Care – as well as a pharmacy in Chambersburg, PA. Keystone Health also offers primary care services to migrant and seasonal farm-workers at locations across the Commonwealth of Pennsylvania.
Keystone Health is staffed by a diverse team of primary care providers serving the greater Franklin County Pennsylvania region. We're hiring - visit www.keystonehealth.org/employment.
Our practices and programs include Keystone Family Medicine, Keystone Behavioral Health, Keystone Dental Care, Keystone Pediatric Dental, Keystone Women's Care, Keystone Pediatrics, Keystone Pediatric Development Center, Keystone Internal Medicine, Keystone Pharmacy, Keystone Urgent Care, Keystone Community Health Services, Keystone Chiropractic, and Keystone Foot & Ankle.
