Job Description

Job Title: Bilingual Medical Scribe & Patient Support Virtual Assistant

Position Type: Full-time

Work Hours: 8:00 AM – 5:00 PM CDT

Work Days: Monday – Friday

Salary: $6 – $7 per hour (depending on experience)

Job Code: DrEN-PCT

Workplace: Remote

Preferred Candidate Location: Latin America

Scope of Work / Responsibilities

Client is seeking a highly experienced Bilingual Medical Scribe Virtual Assistant to support a busy healthcare practice with medical documentation, patient communication, and administrative support.

The primary focus of this role is medical scribing and note documentation, helping reduce the workload on in-house medical assistants while improving the accuracy and completeness of patient records.

The ideal candidate has strong healthcare experience, excellent attention to detail, and the ability to work independently within a fast-paced clinical environment.

Primary Responsibilities

1. Medical Scribing & Documentation (Top Priority)

• Accurately document patient visits and medical notes
• Assist providers with detailed medical documentation
• Ensure completeness and accuracy of patient records
• Support SOAP note preparation and clinical documentation workflows
• Reduce documentation burden on medical assistants

2. Phone Support & Patient Communication

• Handle inbound and outbound patient calls professionally
• Assist with patient communication and follow-up
• Support administrative coordination related to patient care

3. Patient Triage & Administrative Support

• Assist with patient triage support
• Help route patient concerns appropriately
• Support clinic administrative workflows and documentation tasks

Systems & Tools Used

• Athena Health (EHR/EMR)
• Availity (insurance verification)

Requirements

• Extensive medical scribing experience is REQUIRED
• Healthcare industry background required
• Pain management experience preferred
• Bilingual Spanish-English proficiency required

Required Skills

Medical Scribing & Documentation

• Strong experience with medical documentation workflows
• Familiarity with SOAP note formatting preferred
• Ability to capture complete and accurate patient information

Healthcare Knowledge

• Understanding of medical terminology and clinical workflows
• Comfortable supporting patient triage and documentation tasks

Technical Skills

• Experience using Athena Health or similar EHR systems
• Familiarity with insurance verification systems like Availity

Communication Skills

• Fluent in both Spanish and English
• Professional patient communication skills
• Strong phone etiquette and patient interaction ability

Work Style & Personality

• Detail-oriented and organized
• Motivated and reliable
• Able to work independently with minimal supervision
• Adaptable and able to integrate into existing workflows quickly

Deal Breakers

• No medical scribing experience
• Not bilingual in Spanish and English
• Weak medical documentation skills
• No healthcare industry experience
• Inability to work independently
• Poor attention to detail in patient notes

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.