Job Description

• Deliver excellent patient service.
• Answer telephone promptly and direct calls accordingly.
• Ability to retrieve phone messages and transfer calls as necessary.
• Verify patient insurance.
• Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
• Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
• Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
• Greet patients and visitors in a courteous/professional manner.
• Notify appropriate personnel of visitor arrival and directs visitor to correct area.
• Perform clerical functions.
• Maintain/update directory of all employees in the center.
• Notify the transportation dispatcher when patients are ready for pick up.
• Maintain professional conduct and appearance at all times.
• Ensure waiting and reception areas are kept clean and tidy.
• Flexibility to commute to other centers if needed.
• Other duties as assigned

• Exceptional customer service and phone etiquette
• Ability to use computers to enter information
• Excellent written and verbal communication skills
• Attention to detail
• Ability to connect with patients and make them feel comfortable
• Patience and presence of mind
• eCW experience Required

• High school diploma or equivalent, and a minimum of one year work experience in a medical front desk or receptionist capacity.
• Bilingual (English/Spanish) is required.

• Prolonged periods of sitting at a desk and working on a computer
• May require prolonged period of standing, walking and bending
• Ability to move/lift up to 20 pounds at times