Job Description

We are seeking a reliable, professional, and highly organized Bilingual Medical Receptionist to support a busy U.S.-based outpatient medical practice.

This role is primarily responsible for handling inbound and outbound patient communications, appointment scheduling, patient intake coordination, and administrative support while delivering a smooth and professional patient experience.

The ideal candidate has prior experience supporting a U.S.-based healthcare practice and is highly proficient in Athena Health EMR Strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment are essential.

Key Responsibilities:

• Professionally manage high-volume inbound and outbound patient communications
• Coordinate appointment scheduling, confirmations, rescheduling, and cancellations efficiently
• Maintain and manage provider calendars to ensure smooth patient flow and scheduling accuracy
• Send appointment reminders and follow-up communications in a timely manner
• Accurately update patient information within Athena Health EMR
• Complete patient intake and onboarding processes with attention to detail
• Enter, verify, and maintain accurate patient demographics and medical records
• Provide administrative and virtual front desk support to ensure seamless daily operations

Requirements

• Minimum of 2+ years experience supporting a U.S.-based medical practice as a receptionist, patient intake or similar role
• Hands-on experience using Athena Health EMR is non negotiable
• Strong English verbal and written communication skills
• Experience handling high-volume patient calls
• Strong organizational and multitasking abilities
• Ability to work independently in a remote environment
• High attention to detail and professionalism

Please note that this is a full-time contractor position (40 hours per week) with a pay rate of $6 - $7 per hour depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM PST.