Job Description
Empowering lives, healing hearts, embracing future
Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Bilingual Medical Equipment Warehouse Lead to join our team at BioScript Solutions, where we put our patients first!
What we offer (and why you’ll love it here!):
- Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.
- Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
- Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
- What & Where: Mississauga, ON & Full-Time, Permanent
Why BioScript Solutions?
At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?
Your Mission:
- Receive, process, ship, and reconcile inventory transactions within the warehouse management system (WMS), Business Central and Service Now ensuring accuracy and compliance with GDP and regulatory requirements.
- Perform routine maintenance, inspection, and technical servicing of medical equipment to ensure readiness for clinic use.
- Diagnose equipment issues through functional testing and escalate repair or replacement requirements as needed.
- Monitor inventory levels and manage product rotation activities, including the timely utilization of near-expiry inventory.
- Conduct biweekly inventory counts and provide timely inventory reports to the appropriate stakeholders.
- Ensure all clinics have the appropriate equipment types based on the number of chairs in operation and reconcile inventory discrepancies as required.
- Prepare and coordinate outbound shipments, ensuring appropriate carrier selection, packaging, labeling, and documentation based on product and regulatory requirements.
- Investigate inventory discrepancies, shipment exceptions, and distribution errors, identifying root causes and implementing corrective actions.
- Coordinate with internal teams and clinic partners to fulfill equipment and product requirements and provide distribution updates.
- Comply with all applicable SOPs, GDP standards, and regulatory requirements, including lot traceability, expiry management, and controlled substance procedures.
- Maintain accurate inventory and transaction records in Business Central (Dynamics 365) or other warehouse management systems.
- Complete and maintain shipping, receiving, inventory, and compliance documentation to support audit readiness.
- Receive and verify incoming inventory against purchase orders, resolving quantity, product, or documentation discrepancies with the appropriate stakeholders.
- Provide operational support to Customer Service and clinic teams by addressing distribution-related inquiries and resolving issues efficiently through ServiceNow. Communicate accurate solutions, status updates, and tracking information to customers (clinics) in a timely manner.
- Perform general warehouse duties, including receiving, storage, picking, packing, shipping, and the safe handling of materials and equipment.
- Safely perform physical job requirements, including lifting up to 50 lbs., bending, reaching, climbing, and extended periods of standing or walking.
- Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements
- Other duties as required.
What You Bring to the Table:
Education:
- High school diploma or equivalent is required.
- A technical, electrical, or trades diploma is a strong asset.
- Completion of, or active progress toward, a certification or training in Good Distribution Practice (GDP), supply chain, or logistics is a strong asset.
Experience:
- Minimum 2 years of experience in warehouse, distribution, logistics, or inventory management operations.
- Experience working in a regulated environment, such as pharmaceutical, medical device, healthcare, or other quality-controlled industries, is strongly preferred.
- Demonstrated experience using warehouse management systems (WMS), inventory control systems, and barcode scanning technology.
- Experience maintaining accurate inventory records, including product tracking, inventory reconciliation, and documentation management.
- Experience with Business Central (Dynamics 365), FedEx shipping platforms, or similar distribution and transportation systems is considered an asset.
Skills:
- Bilingual proficiency in English and French (written and spoken) required to support internal and external stakeholder communications across Canada.
- Proficient in Microsoft Excel and experienced using databases or inventory management systems to enter, retrieve, and analyze data.
- Strong technical aptitude with the ability to perform basic maintenance, troubleshooting, and operational testing of medical equipment.
- High attention to detail when managing inventory records, lot numbers, expiry dates, counts, and shipping documentation.
- Knowledge of, or ability to quickly learn, Good Distribution Practices (GDP), controlled substance requirements, and other applicable regulatory standards.
- Strong analytical and problem-solving skills with the ability to investigate and resolve operational issues independently.
- Effective organizational and time management skills with the ability to prioritize competing demands in a fast-paced environment.
- Professional communication and interpersonal skills with the ability to collaborate effectively across teams and external partners.
- Self-motivated with the ability to work independently while contributing to team objectives and operational priorities.
Ability to safely perform physical warehouse duties, including lifting up to 50 lbs., bending, reaching, climbing, and prolonged standing or walking
Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.
We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.
We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.
We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca.
Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you!
