We are looking for a reliable and experienced Virtual Medical Assistant / Medical Receptionist to support a busy US-based skin clinic. This role will focus on frontline patient communication, scheduling, insurance verification, and administrative support so the in-clinic team can focus on direct patient care. The clinic serves a high volume of Spanish-speaking patients, so strong bilingual communication in Spanish and English is required.
The ideal candidate is confident handling medical front desk tasks with minimal supervision and already has experience supporting a US-based healthcare practice.
Cultural Fit & Core Values
At this clinic, culture is everything. For nearly five decades, both staff and patients have been accustomed to an environment that feels like family
We are looking for an individual who is naturally warm, friendly, and deeply empathetic
You must bring a welcoming energy not only to the patients calling in but also to your relationship with the clinic staff.
If you naturally treat patients and colleagues like family and take pride in going above and beyond, you will thrive in their environment.
Key Responsibilities
Phone Management
Answer inbound calls promptly and professionally.
Assist patients with questions, appointment needs, and general clinic inquiries.
Route concerns appropriately and document call details accurately.
Appointment Scheduling
Manage the clinic calendar and schedule patient appointments.
Reschedule, cancel, and update appointments as needed.
Confirm appointment details and help maintain an organized daily schedule.
Insurance Verification
Verify patient insurance coverage and eligibility.
Confirm active benefits, plan details, and patient responsibility when needed.
Update insurance information accurately in the patient record.
Prior Authorizations
Coordinate prior authorization requests for treatments or medications.
Gather required patient, insurance, and clinical information for submission.
Track authorization status and follow up with payers when needed.
Requirements
Must be fully fluent in both Spanish and English
Minimum of 1 year of experience supporting a US-based medical clinic
Strong experience with medical receptionist or front desk tasks.
Comfortable handling patient calls in a busy healthcare setting.
Knowledge of insurance verification and prior authorization workflows.
Organized, dependable, detail-oriented, and able to work independently.
Must be comfortable working remotely in a dedicated clinic support role.
Schedule and Work Setup
Full-time role, 40 hours per week
Remote work setup.
Immediate hiring need.
Ideal Candidate Profile
This role is best suited for someone who is polished on the phone, confident with patient communication, and experienced in US healthcare administrative workflows. The strongest candidate will be someone who can step into the role quickly, manage calls professionally, support Spanish-speaking patients, and help keep the clinic's front desk operations running smoothly.
Unlike other recruitment agencies, GoLean sources medical VAs worldwide, offering both English-speaking and native Spanish speakers.
Here’s how we approach hiring top-tier medical talent:
1. We only hire VAs who have a strong focus on healthcare and remote work experience. Choose GoLean and you get seasoned talent, not people who are fresh out of VA training.
2. Our search process starts with a customized job description that fits your exact needs. This ensures we find you the strongest match: experience, skills, and cultural fit.
3. We put a big emphasis on retention. Our process weeds out job hoppers. You’ll only work with people who historically stay long-term.
4. Moreover, you get 1-1 onboarding support. We’ll support you in making sure your VA is set up for success from Day 1. And finally,
5. We have a 30-day money-back guarantee in case you find yourself unhappy about your hire. (Although I’m pretty sure you won’t!)
