Job Description

We are seeking a proactive and skilled Remote Front Desk Medical Assistant to support our client's fast-paced Medical practice. The ideal candidate has strong hands-on experience in U.S. healthcare administration, excelling at front desk operations, patient scheduling, insurance verification, and obtaining prior authorizations to keep daily clinical workflows running smoothly.

Key Responsibilities

• Manage high-volume inbound and outbound patient calls for appointment scheduling, follow-ups, and general practice inquiries.
• Perform real-time insurance verification to confirm coverage, eligibility, co-pays, deductibles, and out-of-pocket costs across Medicare, Medicaid, and commercial payers.
• Process, submit, and track prior authorization requests for procedures, diagnostic tests, medications, and specialist referrals.
• Navigate and update Electronic Medical Record (EMR) systems accurately with patient demographics, chart notes, and administrative data.
• Coordinate patient intake by collecting registration details, medical history forms, and required consent documentation prior to visits.
• Communicate directly with insurance representatives, pharmacies, and referring provider offices to resolve coverage delays or clinical inquiries.
• Handle appointment rescheduling, cancellations, and no-show follow-ups to maintain an optimized clinic schedule.

Requirements

• Minimum of 2 years of experience in a U.S. healthcare practice in a patient-facing administrative or virtual front desk role.
• Proven proficiency navigating standard EMR platforms, specifically AthenaHealth, eClinicalWorks, or NextGen.

• Bilingual in English and Spanish with excellent written and verbal communication skills.

• Strong working knowledge of U.S. health insurance verification, payer portals, and prior authorization workflows.

• Exceptional organizational ability, sharp attention to detail, and a self-motivated mindset to work independently in a fully remote environment.

Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour, depending on skill set and experience. The schedule is Monday through Friday, with U.S Time zones.