Job Description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

• An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Bilingual Mechanical Administrator position reporting to the Office Manager is located in Sherwood Park, AB. This in-office position handles day-to-day interactions regarding the registration and administration of policies/contracts, while providing professional customer service to dealerships and customers. T his role is fast paced and requires a keen eye for detail. Responsibilities include responding to coverage and eligibility inquiries, processing remittances and transfers of coverage, balancing deposits, resolving registration discrepancies, maintaining accurate records, and supporting strong working relationships with internal teams, dealerships, and customers.

Hours of work are 9:00am-6:00pm MT Monday to Thursday and 9:00am-5:00pm MT on Friday if you take 1 hour for lunch, otherwise you are looking at 9:30am 6:00pm MT Monday to Thursday and 9:30am-5:00pm MT on Friday

Essential Responsibilities:

• Provide information to customers in a positive and professional manner regarding coverage, expiry, and transferability of their Mechanical Breakdown Policy/Contract via email, telephone, mail, or in-person.
• Provide information to dealerships regarding vehicle eligibility and plan term eligibility.
• Log information on calls received and maintain detailed and accurate records.
• Create daily bank deposits for remittances received from dealerships.
• Balance and close remittances by the end of the received month and create invoices/credit notes for any discrepancies within the remittance.
• Contact the dealership regarding missing information or for any other reason that prevents the Policy/Contract from being registered (ex. Plan term ineligibility, coverage type ineligibility).
• Explain/discuss to dealerships, company reps, and fellow employees why invoices/credit notes were created from the remittances.
• Receive the transfer of coverage applications, verify documentation, deposit transfer fee, and process the transfer of coverage to the new owner.
• Maintain positive work relationships not only within the Department and the Company but also with our dealerships and customers.
• Other duties as assigned.

Qualifications:

• Minimum high school education is required.
• A minimum of 2 years of front-line customer interactions via telephone and/or email is highly preferable and is considered an asset.
• Intermediate skill with Microsoft Office (Word/Excel) is required.
• Keyboarding 40+ words per minute.
• Positive attitude and ability to work within a team.
• Strong time management skills.
• Fluent in both English and French with proven skills in verbal and written communication is required.
• Successful completion of criminal background check, education verification and employment reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.