First National Bank Texas

Bilingual Loan Collection Associate

First National Bank Texas  •  Killeen, TX (Onsite)  •  7 hours ago
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Job Description

* Work directly with the Loan Collection Manager to coordinate collection workflow activities
* Locate and identify responsible parties through multiple channels and resolve past due
amounts by negotiating payments, payment arrangements or other delinquency curing transactions a borrower may be eligible for.
* Identify reason(s) for delinquency.
* Research history on current loans.
* Educate borrowers and co-borrowers about their payment obligation and the terms of their loans.
* Convey the consequences of non-payment to borrowers and co-borrowers.
* Create financial, administrative, and maintenance transactions
* Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses).
* Maintain an advanced working knowledge of lending products, services and collection practices
* Regular and predictable attendance and punctuality
* Other duties as assigned

Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Ability to lift up to 25 lbs
* Constantly operate a computer and other office machinery

FNBT is an equal opportunity employer.
Qualifications
* At least 18 years of age
* High School Diploma or Equivalent
* At least 2 years of consumer collections in a tested FDCPA compliant call center environment.
* Must be fluent in both English and Spanish verbal and written communication
* Working knowledge of Microsoft Office, Excel
* Good communication skills
* Experience in customer service and direct contact with customers
* Ability to organize and prioritize
* Must successfully pass background investigation
* Must be able to get along with co-workers and work effectively in a team environment

Location


Support Services

Location Address


703 Swanner Lp.
First National Bank Texas

About First National Bank Texas

First National Bank Texas (FNBT) and First Convenience Bank (FCB), a division of FNBT, remain dedicated to providing customers with quality financial products and services. Our bank was originally founded in 1901 in the Central Texas town of Killeen, only 19 years after the city was established. From our humble beginnings, we have grown to over $4 billion in assets and operate in over 340 locations in Texas, Arizona, Arkansas, and New Mexico.

Our bank has grown in many ways over the years, but our focus and commitment remain the same—providing customers with great banking solutions and world-class service. More than a century ago, we began the tradition of being a great community bank focused on the financial success of our customers. Today, more than 3,200 dedicated banking professionals carry on and maintain that established custom.

So much has changed since 1901, but our commitment to putting our customers first has not. As we continue to grow and serve customers, we remain committed to providing a combination of modern banking convenience and old-fashioned service.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
Killeen, Texas
Year Founded
1901
Website
1stnb.com
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