Job Description:

We are seeking a highly skilled and bilingual IT Business
Analyst to play a pivotal role in the migration of our customer communication
platform from Thunderhead to Quadient. The ideal candidate will bridge the gap
between business needs and technical solutions, ensuring a seamless and
successful transition to the new platform. This role requires a strong
analytical mindset, excellent communication skills in both English and French,
and proven experience in complex system migration projects, specifically involving
Customer Communication Management (CCM) platforms.

Key Responsibilities:

• 
  Requirements Gathering & Analysis:
  Conduct
  detailed workshops and interviews with business stakeholders to elicit,
  document, and analyze current and future state requirements for customer
  communications, focusing on features, functionalities, and data elements
  currently managed in Thunderhead.
• 
  Gap Analysis & Solution Design:
  Perform
  comprehensive gap analysis between the existing Thunderhead capabilities and
  the target Quadient platform (Inspire Evolve, Designer, Automation, etc.).
  Collaborate with technical architects and development teams to design effective
  migration strategies and solutions.
• 
  Documentation & Specification:
  Create clear,
  concise, and comprehensive documentation, including business requirements
  documents (BRDs), functional specifications (FSPs), use cases, user stories,
  process flows, and data mapping documents for the Quadient platform.
• 
  Migration Strategy & Execution Support:
  Contribute to the overall migration strategy, including data migration,
  template conversion, workflow re-engineering, and integration points. Support
  the development, testing, and deployment phases, ensuring business requirements
  are met.
• 
  Stakeholder Management:
  Facilitate effective
  communication and collaboration between business users, IT development teams,
  quality assurance, and external vendors (including Quadient representatives).
  Manage stakeholder expectations and ensure alignment throughout the project lifecycle.
• 
  Testing & Quality Assurance:
  Define test
  strategies, prepare test cases, and support User Acceptance Testing (UAT).
  Validate that migrated communications, templates, and workflows in Quadient
  meet business requirements and quality standards, including compliance and
  regulatory needs.
• 
  Change Management & Training:
  Assist in
  organizational change management activities, including developing training
  materials and conducting training sessions for business users on the new
  Quadient platform.
• 
  Problem Solving & Risk Management:
  Proactively
  identify, analyze, and resolve issues and risks related to business
  requirements and system functionality. Develop contingency plans and escalate
  critical issues as needed.
• 
  Bilingual Communication:
  Effectively communicate,
  both verbally and in writing, in English and French with all stakeholders,
  including technical teams, business owners, and external partners.

Requirements

Required Skills & Qualifications:

• 
  Experience:

• 
  Minimum of 5 years of experience as an IT Business Analyst,
  with a strong focus on enterprise application implementation or migration
  projects.
• 
  Mandatory:
  Proven experience in migrating Customer
  Communication Management (CCM) platforms, specifically with hands-on experience
  or deep understanding of migrating from Thunderhead to Quadient Inspire
  products (e.g., Inspire Evolve, Designer, Automation, Interactive, Scaler,
  Content Manager).
• 
  Experience with other CCM platforms is a plus.
• 
  Experience in the [mention relevant industry, e.g.,
  Financial Services, Insurance, Healthcare] is highly desirable.

• 
  Technical Acumen:

• 
  Ability to engage in technical discussions, understand
  system architectures, and translate complex business requirements into
  technical specifications.
• 
  Familiarity with data integration, workflow configuration,
  and batch processing concepts within CCM platforms.

• 
  Methodologies:

• 
  Strong understanding and experience with Agile, Scrum, and
  Waterfall methodologies.
• 
  Experience working in hybrid delivery models.

• 
  Tools:

• 
  Proficiency with project management and collaboration tools
  such as Jira, Confluence, Microsoft Project, or Azure DevOps.
• 
  Experience with data visualization/reporting tools (e.g.,
  Power BI) is a plus.

• 
  Language:

• 
  Fluent in both English and French (written and spoken) is
  mandatory.

• 
  Soft Skills:

• 
  Exceptional analytical, problem-solving, and critical
  thinking skills.
• 
  Strong strategic thinking and decision-making capabilities.
• 
  Excellent interpersonal, negotiation, and conflict
  resolution skills.
• 
  Ability to manage multiple priorities, work under pressure,
  and adapt to changing environments.

• 
  Education & Certifications:

• 
  Bachelor’s degree in Computer Science, Information
  Technology, Business Administration, or a related field.
• 
  CBAP, CCBA, PMP, Agile/Scrum Master, or other relevant
  certifications are a strong asset.