This is a remote position.

Are you a people-focused professional who thrives in a fast-paced environment? Do you have a passion for helping others while delivering exceptional client service? We’re looking for a
Bilingual Intake Specialist
to join a dynamic
Personal Injury Law Firm
and be the first point of contact for potential clients.

Position Overview

As a Bilingual Intake Specialist, you will play a critical role in the client journey—handling inbound inquiries, gathering case information, and ensuring a smooth and professional intake process. Your ability to communicate clearly and compassionately in both languages will make a direct impact on client experience.

Key Responsibilities

• 
  Answer inbound calls, emails, and web inquiries from potential clients
• 
  Conduct initial case screenings and gather relevant details
• 
  Accurately input and manage client information in the CRM system
• 
  Provide clear, empathetic communication to clients during stressful situations
• 
  Schedule consultations and coordinate with legal staff
• 
  Follow up with leads and maintain consistent communication
• 
  Ensure all intake procedures comply with firm standards and confidentiality policies

Requirements

Qualifications

• 
  Proven experience in
  Legal intake role
• 
  Experience in a
  Personal Injury Law Firm
  or legal setting
• 
  Strong verbal and written communication skills in
  English and Spanish languages
• 
  Excellent listening skills and attention to detail
• 
  Ability to multitask and manage high call volumes
• 
  Proficient in CRM systems and Microsoft Office tools
• 
  Highly organized, reliable, and client-focused
• 
  Familiarity with case management software