Job Description

Join a mission-driven team dedicated to enhancing patient care and streamlining insurance operations. As a Healthcare & Insurance Support Specialist, you will bridge the gap between clinical providers and patients or support insurance agencies with critical documentation. You will handle high-priority outreach, manage policy renewals and certificates for insurance clients. This role requires a unique blend of kindness, confidence, and extreme attention to detail. If you have experience in healthcare or insurance administration and want to leverage your bilingual skills in a professional, remote-ready environment, we want to meet you.

Responsibilities

• Patient/Client Outreach: Call eligible participants to educate them on care programs or clarify insurance documentation with carriers and lenders.
• Enrollment & Documentation: Support patients through the enrollment process or process insurance policy downloads and administrative updates.
• Certificate Management: Process certificate of insurance (COI) requests within 24–48 hour service timelines.
• Renewal Tracking: Monitor renewal lists and retrieve policies from carrier portals to ensure timely distribution to clients.
• Reporting: Submit daily progress updates and maintain accurate records within Agency Management Systems or CRM tools.
• Collaboration: Work closely with Care Managers or Insurance Account Managers to improve process efficiency.

Requirements

• Bilingual Proficiency: Fluent English and Spanish (written and verbal) is crucial for this patient/client base.
• Experience: Previous experience in healthcare, insurance, or high-touch customer service.
• Tech Literacy: Proficiency with Microsoft Teams, cloud-based systems, and navigating multiple web portals.
• Precision: Exceptional attention to detail and ability to follow structured Standard Operating Procedures (SOPs).

Preferred Qualifications

• Familiarity with health insurance benefits or carrier portal navigation.
• Experience with CCM/RPM care programs is a major plus.

Benefits

• Financial Stability: Competitive salary with an indefinite employment contract from day one + all legal benefits.
• Health First: Comprehensive private health coverage (EPS included).
• Modern Workspace: A collaborative, high-tech office in the heart of San Isidro’s financial district.
• Training: Ongoing coaching in U.S. business etiquette and AI productivity tools.
• Professional Growth: Opportunity to specialize in the high-demand U.S. healthcare and insurance sectors.

Important: Please make sure to upload your resume in English.

Ready to elevate your career within the MOD ecosystem? Apply today to join our team in the heart of San Isidro—Lima's premier business hub!