VetStrategy

Bilingual Infrastructure Support Specialist

VetStrategy  •  $70k - $75k/yr  •  Vaughan, CA (Onsite)  •  1 month ago
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Job Description

Reporting into the Sr. Manager of Infrastructure and Security, the incumbent will be responsible for completing infrastructure support activities within the servercloudnetworking sphere both in our veterinary clinics and Azure.
You will be expected to ensure that Vet Strategy's infrastructure is well maintained, well documented, and properly supported. Troubleshooting and resolving issues related to clinic infrastructure is a critical part of the job, along with continuously optimizing existing systems for better performance, stability, and cost-efficiency. The role is remote, and the incumbent is expected to be working out of Canada. If the incumbent is within 75Km of the Woodbridge Office it is required to work in the office 2 days per week.

Responsibilities:

Engage with Veterinary Clinic staff to support and troubleshoot issues related to clinic infrastructure.

Troubleshoot and resolve issues related to cliniccloud infrastructure and services including Meraki SD-WAN Infrastructure, Ubiquiti UniFi Layer 2 switching & Access Points.

Provide technical guidance and mentorship to junior roles within Infrastructure and I.T. Operations departments.

Manage cloud infrastructure on Microsoft Azure. (Entra ID, PowerBI, SQL Server, Exchange Online, SharePoint, OneDrive, Teams)

Monitor and optimize the performance, reliability, and security of on-premise and Azure-based systems including Microsoft Hyper-V, VMWare ESXi, Active Directory, DHCP, DNS.

Configure, troubleshoot, and support cloud-based printer management system (Vasion Print PrinterLogic).

Assist with investigation and remediation of security incidents using tools such as Azure Sentinel and Defender for Endpoint.

Stay updated with the latest Azure features, services, and best practices to ensure optimal use of the platform.

Engage with vendors for assistance in troubleshooting where necessary.

Cisco Umbrella & Secure Connect support & maintenance.

On call rotation may be necessary to cover off-hours support.

Maintain patch levels for both Operating System and 3rd Party software.

Monitor and maintain backup infrastructure to ensure critical systems are recoverable.

After-hours or weekend work may be required to support critical infrastructure changes, such as firmware updates and configuration changes.

All other duties as outlined by the Sr. Manager of Infrastructure and Security.

Administration Experience Desired in the following technologiessystems:

Meraki Dashboard (Routers, API), DHCP (Windows Server & Meraki), DNS (AD-Integrated, public DNS records), AnyConnect VPN, WindowsMeraki Firewall, Routing, SD-WAN, Cisco UmbrellaSecure Connect, VMWare, Hyper-V, PRTG Monitoring.

Qualifications:

Fluency in French and English both written and verbal.

Experience working with cloud computing concepts, including networking, security, and storage.

Experience working with on-prem Active Directory environments.

Excellent problem-solving skills and the ability to work independently and as part of a team.

Any relevant certifications are a plus.
VetStrategy

About VetStrategy

Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry.

When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant.

Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country.

What we do:

We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork.

We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage.

We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients.

We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care.

We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.

Industry
Veterinary & Animal Care
Company Size
501-1,000 employees
Headquarters
Vaughan, CA
Year Founded
2006
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