Job Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity
Dayforce is seeking a Bilingual HCM Training Consultant (French/English) to join our Global Training Services team. In this role, you will deliver engaging virtual training to customers, internal employees, and partners, helping them successfully adopt and maximize the value of Dayforce HCM solutions.
Working in a dynamic environment with frequent product enhancements, you will maintain expertise across Dayforce functionality while designing and delivering effective learning experiences in both French and English. You will collaborate with customers and internal stakeholders to understand business needs, tailor training solutions, and support customer success through high-quality learning experiences.
This role supports Government of Canada customers and projects. Candidates must be eligible to obtain or maintain Canadian Protected B security clearance and meet applicable Government of Canada residency and eligibility requirements.
What You'll Get to Do
• Maintain certification on Dayforce HCM functionality, including HR, Benefits, Talent, Workforce Management, Dayforce Platform, Payroll, and other product areas as required.
• Deliver virtual Dayforce training to customers, internal employees, and partners in both French and English.
• Facilitate engaging learning experiences for diverse audiences using virtual training platforms.
• Stay current on Dayforce product functionality to ensure effective and up-to-date training delivery.
• Demonstrate a continuous learning mindset by participating in product communities and enablement programs.
• Troubleshoot customer training issues ranging from moderate to advanced complexity.
• Manage multiple training initiatives while demonstrating strong time management and project management skills.
• Collaborate with internal and external stakeholders to identify and address customer training needs.
• Develop an understanding of customer business environments to deliver relevant and effective training.
• Gather customer information to provide consultative training recommendations and solutions.
• Tailor training materials and delivery using customer-specific business processes, data, and scenarios.
• Deliver consulting and customized training engagements that support customer success.
• Support the development, review, and maintenance of training materials, facilitator guides, learner resources, job aids, and digital learning content.
• Partner with subject matter experts to ensure training content remains accurate, current, accessible, and aligned with learner needs.
• Provide guidance and coaching to Training Specialists and Training Consultants as needed.
• Communicate key Dayforce HCM messaging related to product functionality, implementation, education, and support.
• Contribute to departmental goals, customer satisfaction objectives, and utilization targets.
• Complete required administrative responsibilities, including time reporting, expense reporting, assigned training, and timely communication.
Skills and Experience We Value
• Fluency in both French and English.
• Experience delivering training to customers, internal employees, or partners.
• Excellent presentation, facilitation, and communication skills in both French and English.
• Experience delivering effective virtual instructor-led training.
• Ability to quickly learn new concepts and communicate them clearly and confidently.
• Strong customer-facing consulting and relationship management skills.
• Excellent organizational, time management, and project management skills.
• Experience using Microsoft Office and virtual collaboration tools, including Microsoft Teams, WebEx, Zoom, and learning management systems.
• Understanding of the end-to-end learning project lifecycle.
• Ability to manage multiple priorities in a fast-paced environment while maintaining quality.
• Eligibility to work on Government of Canada projects.
• Eligibility to obtain or currently hold Canadian Protected B security clearance.
• Ability to meet applicable Government of Canada residency and eligibility requirements.
What Would Make You Stand Out
• Experience delivering Dayforce or Human Capital Management (HCM) product training.
• Experience supporting Government of Canada or other public sector customers.
• Experience delivering training within complex enterprise or technical environments.
• Experience developing or editing digital learning content.
• Experience using Articulate, including Rise and Storyline.
• Understanding of accessibility standards and inclusive learning design principles.
• Experience with Web Services development, XSLT, XML, or SQL.

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs