Job Description
Are you passionate about the German language and helping people?
We are recruiting on behalf of our client for the role of Bilingual German/English Customer Service Specialist - Tourism Sector in Athens, Greece!
Join a dynamic team and deliver outstanding support to German-speaking travelers. You will be the friendly voice helping customers with their flight reservations, changes, and travel inquiries, mostly via inbound calls with some email support.
This is a true customer service role in the tourism industry, where your language skills and positive attitude can really make a difference.
Responsibilities
- Manage incoming phone calls and emails
- Identify and assess customers’ needs to achieve satisfaction
- Build relations of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the methods/tools
- Keep records of customer interaction, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
Requirements
- Fluency in German (C1 - C2)
- Very good command of English (C1 – C2), as you will frequently liaise with airlines
- Being communicative, sociable and genuinely enjoys helping others
Nice to have:
- Previous work experience with Amadeus or Sabre
Benefits
The position comes with a comprehensive and rewarding compensation package that includes:
- Attractive compensation package: 1.550€ gross + 100€ net in meal voucher
- Transportation Card to cover your monthly commute expenses
- Flexible working schedule (Mon-Fri 09:00-21:00 | Sat-Sun 11:00 - 19:30)
- Private Life & Health insurance active after the first month
- Permanent Contract from day one
- 5-week fully paid training in German
- Opportunities for growth
If you love languages, customer service, and the world of travel, this is a fantastic opportunity to build a long-term career in a supportive and growing environment.
