Job Description

Bilingual Front Desk Coordinator
Austin, TX

IMA Clinical Research is seeking a friendly, professional, and organized Bilingual Front Desk Coordinator to join our Austin, TX team.

As the first person patients and study participants meet when they arrive, you'll play a key role in creating a positive experience while supporting the daily operations of our busy clinical research site. This position is ideal for someone who enjoys helping people, staying organized, and working in a fast-paced healthcare environment.

What You'll Do

• Greet and check in patients and study participants
• Answer incoming phone calls and direct inquiries appropriately
• Schedule and confirm appointments
• Assist with patient intake and registration
• Maintain accurate records and update participant information
• Manage front desk operations and ensure a welcoming environment
• Support research and administrative staff with clerical tasks
• Help coordinate patient flow throughout the office

Qualifications

• Bilingual (English/Spanish) required
• Previous front desk, receptionist, administrative, customer service, or medical office experience preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Comfortable working with patients both in person and over the phone
• Proficient with computers and basic office software
• Professional, dependable, and team-oriented

Why Join IMA Clinical Research?

• Stable Monday–Friday work environment
• Opportunity to work in a healthcare setting without requiring clinical experience
• Supportive and collaborative team culture
• Gain exposure to the growing field of clinical research
• Competitive compensation and benefits package

If you enjoy helping people and providing exceptional customer service in a healthcare environment, we'd love to hear from you.