Working as a member of the integral part of the SinglePoint organization, the Quality Assurance Analyst will be responsible for identifying preventative measures, corrective actions and resolving issues by maintaining the quality of the calls.
We are seeking to add a quality assurance analyst to our team. Bilingual (French and English) is a requirement for this position.
Responsibilities:
Qualifications:
Hours of Operations:
Wage:
Thank you for expressing interest in the internal position. To be considered for this role, you must submit your updated resume via our internal careers page.
Grow and develop with a winning team today!
We are an equal-opportunity employer Accommodations are available upon request at any point in the selection process. #HP
Welcome to SinglePoint Group International Inc.!
As the parent company of the industry-leading Credit Bureau of Collections Canada (CBCC), we’ve proudly stood at the forefront of Canada’s outsourcing industry since 1947. We are trusted as the nation’s top outsourcing partner, excelling in customer and sales excellence while being experts in client retention.
At SinglePoint, we deliver integrated customer lifecycle management with a focus on four core pillars:
Customer Experience Management: Every interaction matters. We are committed to creating positive and impactful experiences that define our exceptional service.
Retention: Our innovative solutions exceed expectations by enhancing client loyalty and reducing churn, helping businesses maintain long-term customer relationships.
Accounts Receivable Management: We balance empathy and effectiveness in our approach to collections, ensuring client satisfaction through positive customer interactions.
Acquisition: Our dynamic sales and lead generation strategies drive client growth, enabling businesses to achieve their goals.
Our success is rooted in our core values:
Integrity: We uphold honesty and transparency in everything we do.
Innovation: We continuously embrace creativity to improve and evolve.
Excellence: We commit to delivering superior results with high-quality service.
Collaboration: We believe in teamwork as the foundation of success.
Respect: We foster a positive, inclusive work environment where everyone thrives.
At SinglePoint, we’re more than just a workplace – we’re a community driven by collaboration, innovation, and shared success. We invite passionate individuals to join us, contribute to our mission, and grow with us. Together, we achieve remarkable results. Your success is our success.
