At SinglePoint, we are passionate about delivering exceptional customer service and creating growth opportunities for our people. As a growing organization, we’re looking for friendly, motivated, and reliable individuals to join our customer service team in a full-time, permanent role supporting a leading financial institution. If you have a natural ability to connect with people, and thrive in a fast-paced, goal-oriented environment—this is the opportunity for you.
For this role, you must be Bilingual in French and English.
You’ll be part of a high-performing team, helping customers complete their loan applications, providing clear guidance, and introducing helpful services based on their needs. This role includes both customer support and proactive outbound calling.
This position is starting on April 13, 2026. Successful candidates MUST be available to start.
This is a permanent, full-time onsite position based at:
We are looking for candidates who are available to work any five (5) days per week on a rotational schedule within the following hours:
Key Responsibilities:
What We’re Looking For:
Additional Requirements:
Perks:
Join a winning team today!
SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers.
We are an equal-opportunity employer.
Accommodations are available upon request at any point in the selection process. #HP
Welcome to SinglePoint Group International Inc.!
As the parent company of the industry-leading Credit Bureau of Collections Canada (CBCC), we’ve proudly stood at the forefront of Canada’s outsourcing industry since 1947. We are trusted as the nation’s top outsourcing partner, excelling in customer and sales excellence while being experts in client retention.
At SinglePoint, we deliver integrated customer lifecycle management with a focus on four core pillars:
Customer Experience Management: Every interaction matters. We are committed to creating positive and impactful experiences that define our exceptional service.
Retention: Our innovative solutions exceed expectations by enhancing client loyalty and reducing churn, helping businesses maintain long-term customer relationships.
Accounts Receivable Management: We balance empathy and effectiveness in our approach to collections, ensuring client satisfaction through positive customer interactions.
Acquisition: Our dynamic sales and lead generation strategies drive client growth, enabling businesses to achieve their goals.
Our success is rooted in our core values:
Integrity: We uphold honesty and transparency in everything we do.
Innovation: We continuously embrace creativity to improve and evolve.
Excellence: We commit to delivering superior results with high-quality service.
Collaboration: We believe in teamwork as the foundation of success.
Respect: We foster a positive, inclusive work environment where everyone thrives.
At SinglePoint, we’re more than just a workplace – we’re a community driven by collaboration, innovation, and shared success. We invite passionate individuals to join us, contribute to our mission, and grow with us. Together, we achieve remarkable results. Your success is our success.
