Securitas Security Services USA, Inc.

Bilingual (FRENCH) Alarm Monitoring/Security Operations Rep

Securitas Security Services USA, Inc.  •  Ontario, CA (Onsite)  •  3 months ago
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Job Description

We here at the Securitas Canadian Security Operation Centre (CSOC) are looking for a few good candidates looking to bring their experience to our Operations Centre and learn and expand their knowledge base. The job will include Alarm Monitoring of customer sites and Personal Panic Device/App. Along with taking calls from our Security personnel and documenting and escalating any issues.

  • Communicate and liaise with Branch Management, Supervisors, Security Guards across the country to provide after-hours support with various operational issues.
  • Inbound/Outbound calls to handle inquiries, provide resolutions via escalations to Branch.
  • Confirming the health & Safety of Security guards in the field via various alerts.
  • Prompt and accurate data entry for applications such as IMMIX, Outlook and WFM while handling Remote Guarding alarms and security guard scheduling transactions.
  • Acquiring a strong understanding of the Department’s National process to educate Guards, Managers and efficiently actions various requests.
  • Monitoring CCTV system in IMMIX for unwanted activity and filling out reports for any suspicious activity in a timely fashion.
  • Completing daily briefing, as well as, writing and being able to understand incident reports.

Job Requirements

  • With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly.
  • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • Frequent sitting, and computer use, which may be required for long periods of time,
  • Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
  • Individuals with call centre and/or Security experience is preferred along with customer service skills.
  • A decent aptitude with computers is an asset.
  • We are a 24/7/365 operation and our shifts reflect that.
  • We are looking for Bilingual (English/French) Speaker

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Securitas Security Services USA, Inc.

About Securitas Security Services USA, Inc.

Securitas knows Security. It is our only business. As The Leader in Protective Services, we invest in people, knowledge and technology to deliver customized, cost-effective and class-leading solutions. Our parent company, Securitas AB, is a global company headquartered in Stockholm, Sweden and employs over 370,000 people in 58 countries. Securitas USA, and its 95,000 employees and more than 500 branch managers, is the most locally-focused security company in the United States.

With a 91% customer retention rate, Securitas is the only organization capable of providing security expertise and solutions across the Six Pillars of Protective Services; specifically: On-Site, Mobile, and Remote Guarding; Electronic Security, Fire & Safety, and Corporate Risk Management. Through our class-leading Securitas Operation Center and by leveraging the largest Mobile footprint in North America, Securitas is now also delivering Integrated Guarding, a customizable and cohesive security solution.

Interested in joining Securitas? Every day more than 10,000 organizations around the world rely on Securitas professionals to keep their human, property and intellectual assets safe and secure. Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. We offer a broad range of employment opportunities, including security professionals, branch managers, business development staff, and a wide variety of management and leadership roles. Our core values are Integrity, Vigilance and Helpfulness. If you live by these values, we’re looking for you to join us!

Industry
Security & Investigations
Company Size
10,000+ employees
Headquarters
Parsippany, NJ
Year Founded
Unknown
Website
securitasinc.com
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