Job Description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

The KYC Client Liaison Analyst serves as the primary point of contact between the bank and its clients for all Know Your Customer (KYC), Anti-Money Laundering (AML), and customer due diligence requirements. The role is responsible for obtaining and validating customer information, facilitating onboarding and periodic reviews, coordinating responses to compliance inquiries, and ensuring regulatory requirements are fulfilled while maintaining a positive client experience and managing time and workload to meet due dates. The responsibilities also include supporting the division across the U.S. and serving as a key point of contact for KYC questions from all Relationship Managers (RMs) and other stakeholders.

Primary Responsibilities include:

Customer Onboarding

• Initiate new customer relationships, explain KYC/FinCEN requirements to customers and guide them through onboarding requirements.
• Collect KYC forms, corporate documents, ownership information, and identification documents. Review the information and prepare accurate customer profiles and supporting documents. Assess customer risk factors and identify concerns.
• Coordinate with stakeholders for smooth onboarding and give guidance to Relationship Managers for efficient process completion.
• Maintain full understanding of the Bank’s internal policies & procedures and products & services relevant to KYC, such as credit products, deposit products, transaction banking products, wire transfer and trade finance.

Periodic/Ad-Hoc Reviews and Trigger Events

• Manage periodic/Ad-Hoc KYC reviews for existing customers. Understand JCB customers’ businesses by obtaining and analyzing KYC information and documents, explaining to customers the background and context of KYC and MUFG standards through written and oral communication that exemplify courtesy and professionalism.
• Respond to inquiries regarding KYC rules, regulatory requirements and due diligence with accuracy and speed, addressing and resolving discrepancies in a timely manner.
• Manage Periodic/Ad-Hoc Reviews to complete them by due dates. Make appropriate judgements to prioritize urgent items while keeping the outstanding items on track.
• Identify and escalate trigger events such as Ownership changes, Mergers and acquisitions, Significant business changes, and other relevant events.

Client Data Management

• Handle client-related data updates in the bank’s system
• Collaborate with other teams to improve downstream process efficiency

Client Relationship Management

• Act as the primary contact for Client on KYC related matters.
• Minimize customer burden by coordinating document requests efficiently.
• Respond to customer questions regarding compliance and onboarding requirements.
• Maintain strong relationships while balancing regulatory obligations with client service.

Other Tasks/Projects

• Perform other tasks and projects for JCB’s initiatives and managers, as assigned.
• Attend various meetings to provide KYC expertise and represent the front office as a KYC officer in the front office.
• Participate in Optimization activity to improve accuracy and efficiency of operations and prepare and update operation manuals and procedures, as needed.

Qualification:

• Bachelor’s degree or professional certification required. CAMS certification preferred.
• 1 year or more professional experience; Banking experience, preferred.
• Excellent English and Japanese written and verbal communications skills including ability to read complex regulations and explain them to customers in a simple, concise manner.
• Proficiency in Microsoft Office products (Teams, etc.), including ability to use Microsoft Apps such as Copilot, Power BI, Power Automate and etc.
• Adaptability to change and having firm understanding of procedures and operating manuals.
• Attention to detail. Case management skills to meet due dates.
• Customer-facing skills. Strong organizational skills to align with the organization’s strategies.
• Logical thinking, problem-solving and decision-making skills.
• Knowledge of CIP, CDD, EDD, SpDD processes and policies related to BSA/AML, OFAC, FinCEN regulatory requirements, preferred.

The typical base pay range for this role is between $72K - $87K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.