Job Description

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

The Opportunity:

We are seeking a highly organized bilingual Field Support Coordinator to join our dynamic team. Reporting to the Operations Excellence Manager, the successful candidate will be accountable for supporting our Direct field teams. Our ideal candidate is a confident, inspiring and accountable person who can work independently as well as in a team environment while leading individuals as well as multiple teams of up to fifteen members.

What you’re responsible for:

• Supporting multiple-field sales teams by assisting Regional and Field Managers with operational needs.
• Providing best-in-class onboarding support for new hires, ensuring a seamless start.
• Managing weekly schedules, reviewing timecards, and approving vacation requests.
• Offering direction and assistance to employees on matters related to payroll, vacation, expenses, and general inquiries.
• Handling offboarding procedures, including the coordination of equipment retrieval.
• Ensuring ongoing compliance with local/provincial permits and client-specific requirements (e.g., annual background checks, code of conduct).
• Partnering with leadership to align strategic action plans that support overall business goals.
• Performing a variety of administrative and operational tasks as required.
• Planning, coordinating, and executing large-scale team events, including logistics, communication, and vendor management.
• Coordinating shipping, handling, and distribution of swag and MDU raffle items.
• Managing the shipping, handling, and distribution of promotional materials and raffle items.
• Supporting a wide range of field administrative needs as they arise, including documentation, coordination, reporting, and other operational tasks essential for day‑to‑day field execution.

Role Requirements:

• Excellent verbal and written communication in English and French preferred
• Proven time management skills in a fast-paced environment
• Firm understanding of sales and customer service fundamentals
• Experience in supporting sales teams
• Strong interpersonal, communication and presentation skills
• Good organization skills, Strong attention to detail, Effective time management skills
• MS Office proficiency is mandatory in all applications – Excel, Word, PowerPoint
• Conviction to improve personally and support continuous improvement
• A diploma or degree in Business, Marketing or equivalent is considered an asset

What’s in it for you:

• Competitive base salary: $50K-$55K plus bonus
• Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge.
• Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care.
• Retirement support: Company-sponsored savings plan to help build your financial future
• Career growth: Ongoing training, development, and programs to help you advance.
• Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.

Interview Steps:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is an in-person interview with the hiring Manager.
• Step 3: The final step is an in-person interview with the Director.

If this sounds like you and you’re excited to be a member of our team, please apply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.