Job Description

Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

The Enterprise Solution Architect at Arctiq serves as a key technical pre-sales resource, working closely with Client Directors to identify, qualify, and develop customer solutions across our entire portfolio. This role requires a broad understanding of all practices (Enterprise Security, Hybrid Cloud, Networking, Autonomous Operations and Intelligence, Data & AI, and Service Management) with prior depth in Security. The ideal candidate will confidently lead technical conversations while knowing when to bring in specialized team members for deeper expertise. The ideal candidate will embrace a culture of continuous learning and technological experimentation, viewing challenges as opportunities for growth while actively exploring and adapting to emerging technologies that expand our collective capabilities.

Responsibilities:

Identify Customer Needs

• • Lead discovery and qualification discussions with customers to identify their business challenges and technical requirements
  • Facilitate technical conversations to uncover customer needs and desired outcomes
  • Articulate complex technical concepts to both technical and non-technical stakeholders, translating business needs into potential solutions
  
  

Develop Industry-Leading Solutions

• • Generate industry-leading solutions and creatively assemble a portfolio of products and services to drive outcomes
  • Technically support sales conversations by answering product, architecture, and integration questions across Arctiq's services portfolio
  • Collaborate with vendors and account teams to integrate technologies into our services engagements.
  • Create comprehensive Statements of Work (SOWs) that effectively scope services for implementation
  • Estimate appropriate levels of effort and collaborate with engineering teams to align project expectations for successful delivery
  • Effectively design, price, and position managed services to sustain customer operations where appropriate. Coordinate with Arctiq’s managed services team to ensure alignment on outcomes.
  • Develop compelling ROI and TCO analyses from customer data sets, tailored for C-suite and board-level audiences.
  • Present and defend technical architectures with confidence, translating complexity into clear business value.
  
  

Ensure Successful Delivery

• • Participate in project kick-off calls to ensure smooth transition from sales to service delivery
  • Maintain engagement with customers during service delivery to ensure continued alignment with desired outcomes
  • Build network within the company and bring in specialized team members for deeper expertise as required
  
  

Measure Results

• • Identify and track key success metrics for customer implementations
  • Evaluate project outcomes against customer expectations and business objectives
  • Assess financial outcomes for Arctiq and identify opportunities for improvement
  
  

Provide Thought Leadership

• • Stay current with emerging technologies and industry trends.
  • Proactively engage with customers to share insights and identify potential value-added services
  • Apply a services and results-oriented mindset to solutions.
  
  

Build Personal Brand Alongside Arctiq

• • Contribute to marketing activities through customer workshops, webinars, and industry events
  • Represent Arctiq as a technical subject matter expert in industry forums
  • Maintain a broad technical understanding across all practices.
  • Build a network of relationships within customer organizations, Arctiq, and the partner community to effectively drive outcomes for customers and create financial success for Arctiq
  
  

Drive Organizational Improvement

• • Provide guidance and support sales teams on how to identify and prequalify opportunities aligning with Arctiq’s strongest capabilities.
  • Identify cross-selling opportunities during customer engagements
  • Provide feedback on internal processes and suggest improvements
  • Drive innovation within the organization
  • Identify skills gaps in service delivery teams and recommend targeted training opportunities
  • Provide technical mentoring and guidance to cultivate engineering talent
  • Contribute to internal knowledge sharing and communities of practice
  
  

Qualifications:

• • In-depth experience in pre-sales technical roles, solution architecture, or consulting within technology services
  • Demonstrated and applied experience in establishing and delivering complex projects, showcasing a track record of successful implementations while continuously evolving approaches based on lessons learned and emerging best practices
  • Relevant certifications in security, cloud platforms, cloud-native technologies, observability, DevOps, and/or FinOps practices.
  • Ability to communicate complex technical concepts clearly to diverse audiences
  • Strong interpersonal skills with the ability to build relationships at all levels
  • Proactive and strategic thinking with a customer-centric focus
  • Adaptability in a fast-paced environment with changing priorities
  • Fully bilingual English and French
  
  

Desired Experience:

• • Knowledge across security operations, identity, data security, zero trust, and GRC.
  • Understanding of hybrid cloud concepts
  • Understanding of observability platforms and practices
  • Exceptional communication skills, both written and verbal — you can command a room and write a crisp executive summary.
  • Fluency in TCO/ROI modeling and the ability to make financial cases land with non-technical executives.
  • Comfort managing multiple active opportunities in parallel without losing quality or momentum on any of them.
  A genuine desire to operate as part of a collaborative team

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.