Job Description

About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Are you a Clinical Psychologist with a passion for evidence-based care and a drive to work in a global environment? Lyra is looking for a Bilingual Emotional Consultant to join our Clinical Operations team in Mexico City.

In this role, you won’t just be providing support; you will be a strategic pillar in delivering world-class mental health care to users across Mexico, Central America, and the USA. You will bridge the gap between clinical excellence and corporate well-being, navigating fluidly between Spanish and English to help our members thrive.

Key responsabilities

• Provide short-term emotional consultancy using Cognitive-Behavioral Therapy (CBT) and other proven techniques for issues like anxiety, depression, and workplace stress.
• Conduct full clinical assessments and action plans in both English and Spanish, ensuring cultural nuances are respected in every interaction.
• Act as a first responder for high-risk cases or Stressful Traumatic Events (ATS), following Lyra’s safety protocols and local regulations (NOM-035).
• Maintain meticulous clinical records and collaborate with the Operations team to ensure data-driven quality and SLA compliance.

Clinical and Operational Expertise

• Required to hold a Bachelor’s Degree in Psychology with a valid Professional License (Cédula Profesional). A Master’s degree is highly preferred.
• At least 3 years of direct clinical practice with a solid, verifiable foundation in Cognitive-Behavioral Therapy.
• Advanced English level (C1/C2). You are comfortable conducting therapy sessions, understanding complex idioms, and writing technical reports in English.
• You navigate digital tools like Salesforce, Google Suite, and telehealth platforms with ease
• You thrive in fast-paced environments and possess the multicultural sensitivity needed to support a diverse, international workforce.
• Demonstrated ability to work fast and under pressure to meet 24-hour Critical Incident SLAs.

If you identify 100% with this challenge and want to significantly impact people's lives, apply now and we will contact you as soon as possible.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com For more information about how we use and retain your information, please see our Workforce Privacy Notice"