Job Description

The Bilingual Customer Value Agreements (CVA) Administrator provides end-to-end administration, planning, and operational support for Customer Value Agreements (CVAs). The role ensures accurate contract setup, maintenance planning, billing, renewals, reporting, and compliance while delivering responsive support to customers and internal stakeholders.

Pay Type

Full Time, Permanent

Compensation

$53,125 to $66,407.5

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Bilingual Customer Value Agreements (CVA) Administrator, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best-in-class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Administer CVA contracts, including registrations, amendments, renewals, transfers, and closeouts.
• Plan and coordinate preventive maintenance schedules based on contract requirements, equipment utilization, and service intervals.
• Monitor upcoming maintenance events and support branches in scheduling and completing work on time.
• Review and process contract billing, rate adjustments, invoicing, and billing corrections.
• Monitor contract performance, expirations, and renewal opportunities.
• Respond to contract-related inquiries and coordinate issue resolution with customers, Sales, Service, Parts, and Operations.
• Maintain accurate contract records and documentation in accordance with company policies and audit requirements.
• Prepare operational reports and analyze data to support business decisions and improve contract performance.
• Participate in system enhancements, process improvements, and automation initiatives.
• Support onboarding, training, and the development of process documentation and best practices.

Must-haves for this role:

• Post-secondary education in Business Administration or a related field, or equivalent experience.
• Experience in contract administration, maintenance planning, billing, customer service, or business operations.
• Strong analytical, organizational, and problem-solving skills with a high level of attention to detail.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent written and verbal communication skills and the ability to collaborate across departments.
• Bilingual proficiency in English and French is considered an asset.

About Toromont Cat Power Systems

Toromont Cat Power Systems is an industry leader in the supply and integration of backup and prime power generation systems, rental generators, marine engines and industrial engines through customized engineering and packaging. A division of Toromont Industries. The Power Systems division is dedicated to supporting our customers when it comes to power generation, power quality, marine engines, industrial engines, rental power, pumps and temperature control.

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.