Recruit Action inc.

*Bilingual Customer Service Representative (MTL, QC)

Recruit Action inc.  •  Montréal, CA (Remote)  •  27 days ago
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Job Description


Start Date: June 29, 2026
Bilingual Customer Service Representative
Step into a dynamic role in the insurance sector where every interaction makes an impact. Engage with clients, solve real needs, and navigate high-volume calls in a fast-moving contact center. Benefit from hybrid flexibility, structured training, and the chance to grow your expertise in group benefits and digital tools.

What is in it for you:
• Hourly salary of $24.
• 6-month contract starting June 29, 2026, with extension and permanent potential.
• 37.5 hours per week, Monday to Friday, rotating shifts between 8:00 AM and 8:00 PM EST.
• Hybrid model: on-site Tuesday to Thursday, or full-time on-site option.
• 9-week training from 8:00 AM to 4:00 PM EST.

Responsibilities:
• Manage customer service interactions by answering inbound calls and supporting client needs related to group insurance plans.
• Handle a high volume of calls with varying complexity from internal and external clients.
• Provide accurate information regarding products and services.
• Follow up on group insurance files when required.
• Use multiple systems and applications to process requests efficiently.
• Maintain service quality and meet performance expectations in a fast-paced environment.
• Stay updated on products, services, and tools using available resources.

What you will need to succeed:
• High school diploma required; post-secondary education considered an asset.
• 1 year of customer service or administrative experience.
• Experience in contact center, insurance, or group benefits considered an asset.
• Experience with Salesforce considered an asset.
• Proficiency with Microsoft tools and ability to navigate multiple systems.
• Strong problem-solving skills and attention to detail.
• Ability to adapt to a fast-paced environment while maintaining professionalism.
• Strong research skills and ability to learn new systems quickly.
• Ability to work in a team-oriented environment.
• Bilingual fluency in English and French to support clients in both languages.

Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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Recruit Action inc.

About Recruit Action inc.

Our mission:

Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses.

Doing business with Recruit Action ensures:

• Peace of mind

• Professional, personalized, and courteous service

• Follow-ups according to your needs (daily or weekly)

• A partnership

• Working with passionate head hunters who have a thorough knowledge of the job market

• Service focused on quality

Our success is linked to the success of both our corporate clients and job seekers, whom we consider as partners.

• We offer a specialized service and we understand the needs of our customers.

• We recognize that today's market is complex and requires personalized services.

• We understand the importance for companies to hire a person who shares the organization's values.

• We understand the importance for job seekers to find the job that’s right for them in the long term.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Montréal, CA
Year Founded
2009
Website
recruteaction.com
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