Job Description

Clarion Medical Technologies, a Richards Group company, specializes in surgical, vision and aesthetic healthcare medical devices. Some of these products include laser technologies, diagnostic tools for early disease detection and advanced imaging systems. At Clarion, we are dedicated to empowering healthcare providers with the tools and expertise to deliver outstanding patient outcomes, while shaping the future of medical technology and aesthetics in Canada.

Why join Clarion:

• Generous compensation package including a competitive base salary and variable compensation
• Fantastic extended healthcare benefits for you and your family
• Extended personal spending account to be used on health and wellness such as gym memberships
• Pension plan with employer match contributions
• Paid vacation time and personal days
• Mentorship, professional development, and commitment to career planning
• Paid education and training programs
• Lunch & learns, volunteer time and a focus on supporting our community
• Collaborative, open concept office
• And so much more!

About the Role

Clarion Medical Technologies is committed to building customer relationships for life by delivering innovative medical solutions that improve the lives of our customers and their patients. We are currently looking for a Bilingual Customer Service Representative - Consumables to deliver outstanding customer service to both internal and external customers.

The CSR role is responsible for the coordination and processing of all incoming customer requests for orders, returns, tracking, credits and for accurately processing all promotional transactions while meeting both Customer’s requests and Clarion’s own service level expectations. This is accomplished by efficiently understanding, utilizing and maintaining Clarion’s data base and ensuring that all records, transactions and documentation are processed on-time and accurately.

Ideal Candidate

• Excellent interpersonal skills; outgoing, energetic, proactive with a positive attitude
• Able to work effectively in a high-volume, fast-paced environment while managing multiple priorities
• Teamwork and collaboration skills. Solution based problem solver
• Professional demeanor with strong sense of urgency to respond to customer calls
• Strong attention to detail with focus on quality and continuous improvement
• Above average organization skills to manage multiple expectations
• Conflict resolution skills with the ability to navigate demanding and sometimes stressful environment

Minimum Qualifications

• Minimum high school diploma is required. Post-secondary degree/diploma in any discipline would be an asset
• Fluent in both French and English; verbally and written
• 2+ years of experience with ERP systems
• Intermediate user of Microsoft Office; Great Plains would be an asset
• 3+ years Customer Service experience; medical field would be an asset

Clarion Medical Technologies is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.