It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At Rock Dental Brands or customer-oriented service representative will act as a liaison between our practices and our patients to efficiently and accurately schedule patient appointments and resolve any emerging problems that our patients might face.
The Bilingual Customer Service Representative will serve Rock Dental Brands clinics by scheduling as many patients as possible and providing required information while maintaining a positive patient experience.
Job Duties
Answers incoming calls relating to, new patient consultations, assisting in triaging emergency calls, accepting payments and representing our clinics and providers in a professional, friendly and courteous manner.
Maintain exceptional call quality and quantity standards
Schedule patient appointments
Determines what inquiries are to be forwarded and/or transferred for more detailed research and assistance.
Works routine claims in non-technical mailboxes as assigned.
Outbound calling to assist clinics with scheduling
Attend and contribute to team huddles and team meetings
Any other duties as assigned
Qualifications
Professional, outgoing, friendly demeanor
High school diploma or the equivalent
Basic computer skills with ability to multitask
Must be Bilingual Spanish
Excellent verbal and written communication skills
Qualities We Look For
Someone with exceptional customer service skills,
Computer literacy with excellent communication skills
You can work independently and be able to anticipate the needs of the team.
Overall someone who is respectful to fellow team members, patients, and the Doctor and is genuinely nice and kind. If you offer all this and more, then we would love to meet you.
Why Rock Dental Brands?
At Rock Dental Brands, we’re dedicated to transforming lives through confident smiles. As part of the Rock Dental Brands family, you’ll be surrounded by a supportive team, leadership that empowers your growth, and a company culture built on respect, collaboration, and excellence in patient care.
Competitive Pay
Career Growth Opportunities
Paid Time Off & Holiday Pay
Flexible Health Insurance Options
401(k) with Company Match
Employer-paid pre-tax Health Savings Account
Employee Assistance Program
Supportive, Collaborative Team Culture Making a Real Impact on Patient Lives
Complimentary Orthodontic and preventative general dentistry care
And More!
Join us where your passion meets purpose—and where you help people smile brighter every day.
Rock Dental Brands is the result of dentists, dental specialists, and business professionals collaborating to improve the quality of patient care while eliminating the challenges in the day-to-day operation of private practice. The principles of economies of scale and strength in numbers have helped Rock Dental Brands achieve great success. Our group provides the services that allow our doctors to practice exceptional general and specialty dentistry in state-of-the-art offices using the most up-to-date dental equipment and technology.
Today, we are a group of general dentists and dental specialists who provide multidisciplinary care in Pediatric Dentistry, Orthodontics, General Dentistry, and Oral Surgery. We are dedicated to setting the highest standard of care throughout the lifetime of our patients. Our doctors are able to focus solely on providing high-quality, patient-centric care through collaboration, quality assurance programs, continued research and educational development, and exceptional performance.
