Are you a natural leaderwith a knack for clear communicationand attention to detail? We are actively seeking talented individuals to join our customer service team, where you’ll play a key role in delivering exceptional service while honing your leadership potential. If you're an eloquent writer, a superb verbal communicator, and someone who thrives in data entry tasks, this role is perfect for you. You’ll assist customers, manage inquiries, and contribute to a smooth, efficient workflow. With opportunities to growinto leadershippositions, we are looking for individuals ready to make an impact and elevate our customer service experience. Join us and unlock your potential!
Status:Monday - Friday (8:00AM - 5:00PM)
High level understanding of the critical need to deliver superior service
Ability to keep up with a fast-paced environment and maintain a positive attitude
Ability to learn multiple programs, research the issue, and articulate the solution
Excellent written and verbal communication skills
The Customer Service Representative is responsible for first-line customer service support and ensuring customers experience with DaBella is as good as possible. The CS Specialist handles omni-channel customer service inquiries and then routes them to the proper person to resolve
any issues.
Monitors and processes customer messages via calls, email, and online inquiries and enters them into company CRM for tracking and reporting purposes
Contact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issues
Coordinates with internal staff including sales, GMs, PCs, and installation team to ensure all customer requests and complaints are addressed and resolved in a timely manner
Previous receptionist, data entry, customer service, or call center experience is preferred, but not required
Must be able to manage high call volume (100 calls minimum)
Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications
Excellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environment
A creative mind, with the ability to suggest improvements
English and Spanish Bilingual preferred
Benefits & Perks:
Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)
For more information, please visit DaBella.us
#INDCORPORATE
DaBella is one of the nation’s fastest-growing home improvement leaders, proudly recognized as a "2023' Inc. 5000 Honoree for Fasting Growing Businesses".
At DaBella, Quality Begins at Home, in the way we support our customers, invest in our people, and give back to our communities.
We believe growth happens from the inside out. That’s why we cultivate a culture where individuals can lead, care, and grow. Whether you are building your career, expanding your skillset, or looking to make a meaningful impact, DaBella offers a place where people thrive and talent is recognized.
With 60+ locations we continue to expand our national footprint and remain committed to empowering homeowners, strengthening communities, and creating opportunities for our teams across the country.
