Waste Connections is looking for a BilingualCustomer Service Representative to join our team in East Dallas, TX site. This is a very fast paced position similar to a call center position. Our compensation package is competitive and comes with excellent benefits, including medical, dental, vision, flexible spending account, long term disability, life insurance and a 401(k) retirement plan.
Essential Duties:
Answer phone calls from customers and assist with their questions or concerns. Work to resolve any problems they raise concerning service or billing.
Sell residential, commercial front load and temporary roll-off service.
Support existing accounts and ensure retention of them.
Work with other departments to satisfy customer requests for service.
Accurately escalate issues to management as appropriate.
Proactively communicate with or respond to customers in support of Company pricing initiatives.
Requirements
Bilingualin Spanish
Type 40+ wpm
Basic computer skills
Excellent communication, listening, time managementand organizational skills
1-2 years customer service experience
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Pick your destination. We’ll help you get there. That’s how we’ve been growing our local teams and our national recognition for more than 20 years. Our culture is rooted in the idea that our leaders are here to serve our employees. That means wherever you’re headed on your journey – to a new role, to a better lifestyle, or simply to those moments on the job that stick with you – rest assured, we’ll be traveling along with you.
We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
