Recruit Action inc.

*Bilingual Customer Service Representative

Recruit Action inc.  •  Montréal, CA (Onsite)  •  27 days ago
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Job Description


Bilingual Customer Service Representative
Drive customer-focused billing support in a fast-paced insurance environment, handling inquiries, resolving discrepancies, and collaborating with brokers and underwriters. This on-site Montréal role blends customer service, problem-solving, and administrative expertise in a structured, high-volume contact center setting.

What is in it for you:
• Hourly salary of $23.
• 7-month contract.
• Full-time position: 37.50 hours per week.
• On-site in Montréal (Chabanel area).

Responsibilities:
• Provide first-class customer service by handling billing-related inquiries via telephone in a professional, timely, and courteous manner.
• Investigate and resolve billing discrepancies in collaboration with brokers and underwriters.
• Communicate clearly and empathetically with customers through phone and email interactions.
• Interpret customer needs and respond appropriately with accurate information on programs and services.
• Gather relevant information to ensure seamless customer interactions.
• Take ownership of customer issues and follow through to resolution.

What you will need to succeed:
• Bilingual in English and French to support clients in both languages.
• Professional telephone and email communication skills.
• Strong interpersonal, communication, and problem-solving skills.
• Demonstrated ability to analyze and resolve customer concerns.
• Previous customer service experience, preferably in a call center environment.
• 1-2 years of experience in a contact center environment.
• Strong ability to multitask in a fast-paced setting.
• Proficiency with word processing, Excel, and web-based/Windows applications.

Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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Recruit Action inc.

About Recruit Action inc.

Our mission:

Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses.

Doing business with Recruit Action ensures:

• Peace of mind

• Professional, personalized, and courteous service

• Follow-ups according to your needs (daily or weekly)

• A partnership

• Working with passionate head hunters who have a thorough knowledge of the job market

• Service focused on quality

Our success is linked to the success of both our corporate clients and job seekers, whom we consider as partners.

• We offer a specialized service and we understand the needs of our customers.

• We recognize that today's market is complex and requires personalized services.

• We understand the importance for companies to hire a person who shares the organization's values.

• We understand the importance for job seekers to find the job that’s right for them in the long term.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Montréal, CA
Year Founded
2009
Website
recruteaction.com
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