Job Description

To professionally and efficiently provide assistance to Hispanic customer base.

Potential Schedule

Sunday-7am-2pm

Monday-8:30am-5:00pm

Tuesday-8:30am-5:00pm

Wednesday-OFF

Thursday-8:30am-5:00pm

Friday-8:30am-5:00pm

Saturday-OFF

Responsibilities

• Answer telephone calls and log all calls in HEAT CRM.
• Must possess bilingual skills to communicate and translate for our international customers.
• Accountable for telemarketing sales to customers including contacting customers to solicit orders.
• Coordinate product delivery, billing, and payment of product sold.
• Develop and maintain sales tracking sheet for product sold.
• Provide support in problem resolution of order questions, billing, and invoicing of product.
• Support Sales/Marketing Department by communicating programs and services for both current and potential customers.
• May be required to perform other tasks as assigned by management.
• Alert appropriate departments on issues or concerns on behalf of customers and follow up with customer with findings and/or solution.
• Key credit request and arrange pick up or credit for product or services.
• Provide clerical support within department.

Qualifications

· Dependable with an excellent attendance record.

· Above average communication skills.

· Must be bilingual

· Above average knowledge with symbol unit technology.

· Proficient knowledge of EPOS order collection software and processes.

· Above average knowledge to explain MDI statements, invoices, and recaps.

· Proficient knowledge of OnDemand and Visual Info.

· Proficient knowledge of Cisco Agent call center system.

· Above average skills in problem resolution.

· Above average skills to meet deadlines and work in a fast paced environment.

· Proficient in Microsoft Office and ten key.

· Proficient knowledge of HEAT CRM software.

· Demonstrate a sense of urgency in creating customer satisfaction.

· Self-motivated and be able to work without a lot of supervision.

· Must be able to work flexible hours.