Job Description

At OneTouch Direct, we are not just a call center; we are a dedicated team that strives to deliver exceptional service. Since our founding in 1998, we have evolved into a leading provider of contact center solutions for Fortune 500 companies, dedicated to enhancing customer experiences.

Join Our Team as a Bilingual Customer Service Agent!

We are seeking enthusiastic and customer-oriented individuals who are fluent in both English and Spanish to support our diverse clientele. As a Bilingual Customer Service Agent, you will be the voice of our company, helping customers navigate their inquiries, resolve issues, and ensure satisfaction with our services.

Key Responsibilities:

• Handle inbound customer service inquiries in both English and Spanish.
• Assist customers with product information, account questions, and concerns.
• Utilize strong communication skills to explain solutions clearly and effectively.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback and insights to improve overall service delivery.

Requirements

• High school diploma or equivalent required.
• Fluency in both English and Spanish (verbal and written) is essential. English level: B2+
• 1-2 years of experience in customer service or call center environment preferred.
• Strong verbal and written communication skills.
• Ability to handle difficult situations and resolve conflicts professionally.
• Proficient in using computers and navigating multiple systems.
• Ability to maintain confidentiality and professionalism.
• A team player with a positive attitude and a commitment to customer satisfaction.

Benefits

• Salary: 2.850.000 COP+ uncapped commission. Bi-weekly payment through your savings account Bancolombia or Davivienda, the payment is made according to the payroll cut-offs).
• Type of contract: Open-Ended.
• Job security
• Career plan
• Spotify or Netflix membership
• Continuance bonus