Job Description

Bilingual Logistics Customer Service
$21 an hour+overtime+benefits
Mon-Fri 7am-530pm

Must be bilingual (English and Spanish)
Must be willing to work outside
Checking in / out trucks
Must have customer service & computer skills

Duties and Responsibilities

• Work closely with internal team members and external partners to meet or exceed customer service requirements.
• Coordinate and manage the movement of goods from suppliers to customers.
• Communicate with customers, suppliers, vendors, and logistics service providers to ensure shipments are delivered on time and according to customer requirements.
• Track shipments and monitor inventory levels to ensure accurate and efficient operations.
• Execute load planning and optimization strategies to support efficient transportation and delivery.
• Identify, resolve, and escalate issues that arise during the shipping process, including delays, damages, lost shipments, and other service-related concerns.
• Develop and maintain positive relationships with customers and business partners.
• Ensure assigned key performance factors and service goals are achieved.
• Maintain accurate data capture and timely system entry.