Job Description

Job Summary

The Bilingual Collections Specialist is responsible for managing collection activities across assigned accounts. This role involves working closely with Sales Representatives, Branch Personnel, and General/Facility Managers to provide ongoing account updates while delivering exceptional service to both internal and external stakeholders.

Job Responsibilities

• Account Management & Reconciliation: Analyze and reconcile assigned accounts monthly; identify, research, and resolve outstanding balance issues.
• Collections Execution: Manage and execute collection processes in accordance with company policies, including direct phone outreach and written correspondence.
• Reporting & Escalation: Provide monthly reporting on delinquent accounts to the Collections Manager; escalate unresolved or complex issues to the Team Lead or Manager in a timely manner.
• Cash Application Oversight: Monitor, analyze, and maintain unapplied cash and credit balances in coordination with the cash applications team.
• Account Documentation: Maintain detailed, accurate records of collection efforts, account notes, and updated contact information for delinquent accounts.
• Goal Achievement: Consistently meet or exceed monthly individual and team collection objectives.
• Compliance & Adherence: Comply with all applicable local, state, and federal laws, industry regulations, and internal company policies.
• General Duties: Perform additional duties and responsibilities as assigned by management.

Job Requirements

• Education: Associate degree (A.A.) from a two-year college or technical school, or an equivalent combination of education and related experience.
• Experience: 1–3 years of hands-on experience in collections, accounts receivable (A/R), or customer service.
• Language: Fluency in both written and spoken French and English (bilingual).
• Technical Skills: Proficiency with Microsoft Excel and Google Sheets.
• Communication: Excellent verbal and written communication skills with strong telephone etiquette.
• Problem-Solving: Proven ability to resolve customer complaints and billing inquiries tactfully and efficiently.
• Organization: High attention to detail, strong time-management skills, and the ability to thrive in a fast-paced environment.
• Interpersonal Skills: Strong teamwork mindset with the ability to build collaborative working relationships with internal teams and external clients.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.