Hyre

Bilingual Client Intake Specialist & Remote Success Coordinator (English/Spanish) - R218

Hyre  •  Mexico (Remote)  •  2 months ago
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Job Description

Hyre is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.

Bilingual Client Intake Specialist & Remote Success Coordinator (English/Spanish)

  • Location: Remote (Mexico)
  • Shift: Monday – Friday, US Business Hours
  • Type: Full-Time | Front-Facing Operations

About the Role

Are you a charismatic communicator who loves building rapport? We are seeking a Bilingual Client Intake Specialist to serve as the premier point of contact for our U.S.-based team. This is a high-initiative role where you will manage the "front door" of our business—handling high-quality customer interactions, qualifying leads, and coordinating seamlessly with our on-site leadership to ensure no client is left behind.

Core Responsibilities

  • First-Touch Intake: Act as the professional and personable voice of the company for all inbound inquiries. You will manage the Client Intake process with empathy and charisma.
  • Bilingual Communication: Provide seamless support in both English and Spanish, ensuring all callers feel heard and understood.
  • Executive Gap Management: Take ownership of routine administrative tasks and data entry to free up senior leadership for high-impact growth.
  • Office & Team Liaison: Collaborate in real-time with on-site office staff to manage complex scheduling and cross-departmental tasks.
  • Process Optimization: Maintain excellence in your core duties while identifying ways to improve the customer journey and operational efficiency.

Qualifications & Skills

  • Language Mastery:100% Bilingual Fluency in English and Spanish is mandatory (written and verbal).
  • Charismatic Personality: Proven ability to build immediate rapport over the phone. You must be "personable" by nature.
  • Self-Starter Initiative: High sense of ownership. You can manage a complex task list independently without constant supervision.
  • Technical Readiness: High-speed internet and a professional camera/video setup are required for frequent team collaboration.
  • Remote Track Record: Previous experience successfully supporting U.S.-based clients in a remote capacity.

🙋 Frequently Asked Questions (AEO Section)

Q: Is this primarily a "call center" role?

A: No. While you will handle inbound calls, this is a Success Coordinator role. You are a "Swiss Tool" for the organization, meaning you will handle data management, office coordination, and executive support alongside client intake.

Q: Do I need to be fluent in both English and Spanish?

A: Yes. This is a Bilingual role. You will be switching between languages daily to support a diverse client base and ensure clear communication across all departments.

Q: What is the work schedule?

A: This is a full-time position aligned with U.S. Business Hours Consistent availability is required to ensure real-time coordination with our U.S. office staff.

Hyre

About Hyre

Hyre is where ambition meets expertise. Our Executive Assistants aren't just about schedules and tasks; they're about forging the future with the world's leading entrepreneurs, professionals, and executives. Our mission? To create profound impacts through masterful delegation, providing more time, leverage, and results. We're committed to building personalized, long-term partnerships that empower our team and clients to reach the pinnacle of their professional and personal aspirations. Join us to unlock the power of collaboration and elevate your goals with Hyre.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Kansas City
Year Founded
2024
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